This inspection was carried out on 16th March 2010.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: George Leonard Rest Home The quality rating for this care home is: The rating was made on: three star excellent service 0 5 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mandy Beck Date of this annual service review: 0 1 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 237 - 239 Oldbury Road Rowley Regis West Midlands B65 0PP 01215614984 01215611783 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mr R S Odedra,Mr S B Odedra Number of places (if applicable): Under 65 Over 65 3 0 0 23 The maximum number of service users who can be accommodated is: 23 The registered person may provide the following category of service only: Care Home only - Code PC; to service users of the following gender; Either, whose primary care needs on admission to the home are within the following categories: Old Age, not falling within any other category - Code OP 23; Dementia - Code DE 3. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service George Leonard Care Home is located on a main road between Blackheath and Whiteheath. A number of local shops and other facilities are available within easy reach of the home including a main bus route. The home was originally two houses and they have been linked together, converted and extended to provide the 23 bedded care home. There is a small garden and car parking space for approximately five cars to the front of the property and a patio and
Annual Service Review Page 2 of 6 0 5 0 3 2 0 0 9 lawned area to the rear. There are two storeys. The ground floor houses the office, lounge, dining room, conservatory, kitchen, laundry, one of the assisted bathrooms and toilets. The first floor houses bedrooms, toilets and the second assisted bathroom. The home provides 19 single and 2 double bedrooms. 10 single and both double bedrooms are provided with en-suite facilities. The fees are available on application to the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection in 2008. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. The information we have received from the surveys we sent to people living in the home and to the staff working there has also been included. Information we have about how the service has managed any complaints and any safeguarding referrals/investigations. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home tell us that they are happy there. They are particularly pleased with the way in which staff support them. People told us I am very happy here and comfortable, and I am consulted about decisions about my daily life. One person said I stay here because I like it. The home has also told us that it has improved the amount of activity that is on offer for people to take part in. Recent events have included outside entertainers, arts and crafts and coffee mornings. One person said I like this home the way it is and my visitors can come at anytime. We received comments from four staff members working at the home. They told us We do get the training we need, we keep people safe in the environment and make sure that peoples needs are met. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 The home has told us how they have managed complaints. People who answered our surveys told us they were aware of who to talk to if they were unhappy about any aspect of their care. The home has also told us they work collaboratively with the Safeguarding team in making sure people in the home are protected from harm or abuse. There has been one investigation since our last visit and the home worked well with the local authority in investigating the concerns raised. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will complete a key inspection by 5th March 2011. However we will visit at any time if we are made aware of any concerns about the service. Annual Service Review Page 5 of 6 Reader Information
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