Inspection on 13/08/09 for Gills Top
Also see our care home review for Gills Top for more information
This inspection was carried out on 13th August 2009.
CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Gills Top The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Carol Haj-Najafi Date of this annual service review: 1 3 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Scar Street Grassington Skipton North Yorkshire BD23 5AF 01756752699 01756751804 judith.gibbs@anchor.org.uk www.anchor.org.uk Anchor Trust Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 27 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Gills Top provides personal care and accommodation for up to 27 older people and is owned and managed by Anchor Trust. The home is a detached property within a short walk of Grassington village centre. The accommodation is purpose built and is spaced over two floors and all areas are accessed by a vertical passenger lift. The home is set in its own grounds. There is a car park to the front of the home. The weekly fees on 27 August 2009 ranged from £375.77 to £515.00 and did not include costs for hairdressing, chiropody, toiletries and newspapers and magazines. People who use the service/relatives and other interested parties are able to have access to inspection reports as they are displayed in the main hallway of the home. Information about Gills Top including current fees, a statement of purpose and service user guide are available from the home Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What people have told us about the service. An annual quality assurance assessment (AQAA) was sent to the service. The accompanying letter said it is a legal requirement to fill in an AQAA when we ask for one and it must returned by the 14th July. We had not received the AQAA so contacted the home on 10th August and were told they didnt think it had been completed. We sent out surveys to people who live at Gills Top but at the time of the annual service review no surveys had been returned. What has this told us about the service? We did not have all the information that we need to help us complete our annual service review. We did not receive the AQAA which gives up important information about how well outcomes are being met for people using the service and some numerical information about the service. We did not receive any surveys. CQC have recently been involved in a safeguarding incident that highlighted some issues about Gills Top. The home did not follow safeguarding procedures and a safeguarding investigation raised concerns about the recording and reporting systems at the home. The registered manager is absent and the home is being managed with temporary management arrangements. The area manager said she is visiting the home more regularly and a manager from another Anchor Trust home is covering Gills Top two or three days a week. The home has let us know about things that have happened since our last key inspection and they have shown us that in the main they have managed issues satisfactorily, although the safeguarding incident showed us they had not managed this satisfactorily. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We will bring forward our inspection programme and do an early Key inspection to look at the issues raised in this review. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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