Inspection on 01/07/05 for Godfrey Olson House

This inspection was carried out on 1st July 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Godfrey Olson House 12/07/07

Godfrey Olson House 16/05/06

Godfrey Olson House 06/02/06

Godfrey Olson House 16/12/04

Godfrey Olson House 20/05/04

Extracts from inspection reports are licensed from CQC, this page was updated on 08/07/2008.

CARE HOME ADULTS 18-65 Godfrey Olsen House Yonge Close Eastleigh SO50 9ST Lead Inspector Tracey Box Unannounced 01.07.05 9:30am The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationary Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 3 SERVICE INFORMATION Name of service Godfrey Olsen House Address Yonge Close, Eastleigh, SO50 9ST Telephone number Fax number Email address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 023 8062 9610 SCOPE Ms K Sutherland CRH 6 Category(ies) of PD - 6 registration, with number of places Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 4 SERVICE INFORMATION Conditions of registration: N/A Date of last inspection 16.12.04 Brief Description of the Service: Godfery Olsen house is a small care home set in a large appartment building on the outskirts of Eastleigh. The home provides personal support and accommodation for six younger adults with physical disabilities and is owned by SCOPE. The building is owned by Swaythling housing association. The home comprises of four Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This inspection took place over three and a half hours. A newly appointed senior member of staff supported the inspector during this inspection. Two out of the six service users were at the home, four service users were attending music therapy, supported by the other staff member on duty. The people living at Godfrey Olsen prefer to be referred to as Service users. The inspector witnessed good interacting between service users and staff who were participating in activities that they requested. The senior showed the inspector the layout within the home, two service user showed the inspector their flats. The inspector spent time with two service user as they looked at their care plans. The inspector looked at records and asked staff and service users for their views and experiences of living and working within the home. What the service does well: What has improved since the last inspection? What they could do better: At the time of the inspection the registered manager was also managing another care home owned by SCOPE, the home would benefit from running to full staff complement. Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 6 Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Standards Statutory Requirements Identified During the Inspection Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users’ know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 2 A comprehensive procedure for assessing the needs and aspirations of potential new service users is in place to ensure the service users and the homes needs are met prior to admission. EVIDENCE: The inspector witnessed the homes written procedure, and asked the service users for their experiences of assessment before they were admitted to the home, one service user said “ I remember looking around the home before I moved in, I chose the colours for paint, carpet and material for curtains”. One service user recalled a meeting which was held prior to their move, in which the individual said exactly what he expected from the home, and what they wished to achieve within their life “I had to give a lot of information so that the manager could see if I could live at Godfrey Olsen”. The newly appointed senior support worker has worked at the home since it was registered three years ago, she confirmed staff complete relevant assessment paperwork regarding new Service Users and that the home operates a “keyworker” system for Service Users which ensures individuals needs are assessed and met by a dedicated member of staff. Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 9 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate, in all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept The Commission considers Standards 6, 7 and 9 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 6,7,9 Service users know their assessed and changing needs and personal goals are reflected in their individual plan, the home must document the individuals agreement. The systems for service user consultation are good with a variety of evidence that indicates that service users views are both sought and acted upon, which enables service users to make decisions. Practices in the home demonstrate that the home promotes individual choices and encourages service users to have control over their lives and take risks as part of an independent lifestyle. EVIDENCE: Two service users explored their care plan with the inspector, each service user explained what was included in their care plan and risk assessments which demonstrated the amount of involvement the service user has in completing all aspects of their care plan and risk assessments, However, the care plans and risk assessments did not show that these documents are being reviewed on a monthly basis, with the service user or their representatives involvement. Each service user has a strengths, need and wishes list which includes educational and recreational activities, the support the individual requires to Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 10 achieve this, and by whom is also identified, again these need regular reviewing as needs and wishes change. One service user was eager to inform the inspector of “I enjoy living here, I can achieve what I want, I tell staff what I want and get the encouragement and support I need to achieve it”. “I feel very supported by the staff here, I like them, they are friendly and I can talk to them.” “I am encouraged to be independent, I go shopping, plan and cook my meals, visit friends, go to clubs, I D.J. for a local radio station and do discos for people, I have all the kit.” “I don`t want to go to the house meetings, I do my own thing instead.” “ I do get very involved with the recruitment of new staff, I show them around and interview them as one of the interview panel, I really enjoy this.” One service user confirmed “ I wanted to live here, it was my decision”. Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 11 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) EVIDENCE: These standards were not assessed on this occasion. Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 12 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 20 Service users are protected by the homes policies and procedures for dealing with medicines. EVIDENCE: At the time of the inspection, staff administers all service users medication using a monitoring dosage system, staff informed the inspector all service users prefer staff to store and administer their medication. The inspector asked two service users for their view, One service user said “I don`t have to worry about missing or taking too much if the staff keep it and give it to me, I used to keep my own medication, but wanted staff to hold it”. The other said they want “staff to deal with it.” The inspector saw the homes comprehensive policy and procedure, and a record of all staff trained to administer medication. Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 13 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 22 The home has a satisfactory complaints procedure in place with evidence that Service users feel their views are listened to and acted on. EVIDENCE: Service users spoken to during the inspection were aware of the complaints procedure, which was held in their care plan and they felt able to talk to staff if they had any concerns. One service user said “I attend house meetings where we get to talk about things that I want, we talk about how to complain and I talk to my keyworker a lot about things that I want or any problems I may have, I would complain if I had too.” One service user confirmed they “do feel listened to, and things are done about things I raise”. Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 14 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) EVIDENCE: These standards were not assessed on this occasion. Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 15 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 35 the key standard to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) EVIDENCE: These standards were not assessed on this occasion. Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 16 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 39, and 42 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) EVIDENCE: These standards were not assessed on this occasion. Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 17 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME CONCERNS AND COMPLAINTS Standard No 1 2 3 4 5 Score x 3 x x x Standard No 22 23 ENVIRONMENT Score 3 x INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 LIFESTYLES Score 2 3 x 3 x Score Standard No 24 25 26 27 28 29 30 STAFFING Score x x x x x x x Standard No 11 12 13 14 15 16 17 x x x x x x x Standard No 31 32 33 34 35 36 Score x x x x x x CONDUCT AND MANAGEMENT OF THE HOME PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Godfrey Olsen House Score x x 3 x Standard No 37 38 39 40 41 42 43 Score x x x x x x x H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 18 NO Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard YA 6 Regulation 15 2 (b) Requirement The service users plan is reviewed with the servic user involving others as agreed at the request of the service user or at least every six months. Timescale for action 8/7/05 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard Good Practice Recommendations Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 19 Commission for Social Care Inspection 4th Floor, Overline House Blechynden Terrace Southampton SO15 1GW National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Godfrey Olsen House H54 S12171 Godfrey Olsen Hse V235492 0107051.doc Version 1.40 Page 20 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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