Inspection on 05/01/06 for Hall Farm Cottage

This inspection was carried out on 5th January 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Hall Farm Cottage 19/07/06

Hall Farm Cottage 14/07/05

Hall Farm Cottage 02/12/04

Hall Farm Cottage 24/06/04

Hall Farm Cottage 27/11/03

Similar services:

Coopers Mill Ltd

Bramley Avenue (73)

Paradise Lodge

Grangewood

Upaya Ananda

Newton Court (1-2)

Kings Lane (32)

Pemdale

Extracts from inspection reports are licensed from CQC, this page was updated on 08/07/2008.

CARE HOME ADULTS 18-65 Hall Farm Cottage Church Road Bacton Norwich Norfolk NR12 0JP Lead Inspector Mr Pearson Clarke Unannounced Inspection 5th January 2006 09:25 Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 3 SERVICE INFORMATION Name of service Hall Farm Cottage Address Church Road Bacton Norwich Norfolk NR12 0JP 01692 650707 01692 650330 jan:thhomes.com@btconnect.com Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Janith Homes Limited Mr Alfred Finlay Care Home 3 Category(ies) of Learning disability (3) registration, with number of places Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 4 SERVICE INFORMATION Conditions of registration: 1. 3 People, of either sex, who have a learning disability may be accommodated 14th July 2005 Date of last inspection Brief Description of the Service: Hall Farm Cottages is a care home providing personal care and accommodation to 3 adults with a learning disability.The service is operated by a company and users attend day services at the companies main home The Rookery. Hall Farm Cottages stands on the outskirts of the Norfolk seaside village of Bacton The home has its own transport.The home is located in an country cottage and all users have their own bedroom. The home has enclosed rear gardens, with a patio, lawns, flower beds and a vegetable garden. Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This inspection was unannounced and once again the inspector found a relaxed, happy domestic style service. All of the service users were spoken to although one was going out as the inspector arrived. The inspector was able to talk to both of the main members of staff and talk to the service manager. Some records were seen and a brief tour of the building was undertaken What the service does well: What has improved since the last inspection? What they could do better: The home needs to maintain the standards set Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 6 Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): EVIDENCE: Their have been no new admissions to the home and as such these standards are not inspected. Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 9 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 8 Those living at Hall Farm Cottages participate in all aspects of the life of their home and are able to freely express their views. EVIDENCE: Discussion with service users and members of staff confirmed a regime in which those cared for are fully involved in the life of the home. Within its small domestic environment service users contribute to the decision making process about daily routine, shopping, food preparation and leisure activity. Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 10 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13 The residents of Hall Farm Cottage are enabled to enjoy their lifestyle and take part in a range of activity within the local and wider community. EVIDENCE: Discussion with the homes manager, two members of staff and service users, described a life style in which service users have a range of activity and daily routine which suits their needs and meets their wishes. The home is small and fairly isolated, however transport is available and people make use of local shops and pubs as they wish. Residents attend external courses in local towns and one has regular voluntary work at a seal sanctuary. Day services are offered from the providers main home, The Rookery, which is based on the site with opportunities to work on the farm and an extensive range of artistic and creative provision. The Rookery functions as a community in its own right and service users enjoy friendship and a sense of belonging. Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 11 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 18 Support to service users is offered in a way that they require and prefer. EVIDENCE: The inspector looked at the results of the provider’s survey of service user views of the care provided. These indicated happiness with the way they received support from staff. This picture was confirmed by service users talked to. Staff members told the inspector that they encourage people to make choices in their daily living. Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 12 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 23 Residents are offered appropriate protection and care. EVIDENCE: Since the last inspection of the service one of the main members of staff has received training in adult protection and the two other staff have training planned. One of the service users told the inspector of his happiness with how he is supported and the impression given is of people who are relaxed and confident in their environment. Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 13 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 24 Hall Farm Cottage is a comfortable and safe place to live. EVIDENCE: As on previous visits to the service the inspector found the home to be clean, warm, safe and very homely and comfortable. Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 14 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 35 Staff have the training they need to meet the needs of those they care for. EVIDENCE: The service is small with two main members of staff employed. Since the last inspection both have begun working towards achieving an NVQ and inspection of their training records showed an appropriate range of training completed by them. One member of staff told the inspector how much she enjoys training and that she is encouraged and supported to train by her employer. Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 15 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 39,42 Service users benefit from a safe environment and their views are welcomed and valued. EVIDENCE: The inspector found evidence of a proportionate and appropriate approach to health and safety. Both of the main staff members have received training in this area and policies and procedures are easily available. Fire training takes place and there are no obvious hazards in the building. On a day to day basis service users are encouraged and enabled to express their views and contribute the homes decision making process. Underpinning this the provider has surveyed the views of service users and their representatives as part of its quality system Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 16 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 x 2 x 3 x 4 x 5 x INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 x 23 3 ENVIRONMENT Standard No Score 24 3 25 x 26 x 27 x 28 x 29 x 30 x STAFFING Standard No Score 31 x 32 x 33 x 34 x 35 3 36 x CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score x x 3 x x LIFESTYLES Standard No Score 11 x 12 3 13 3 14 x 15 x 16 x 17 x PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 x x x x x 3 x x 3 x Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 17 no Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Hall Farm Cottage DS0000027619.V275997.R01.S.doc Version 5.1 Page 18 Commission for Social Care Inspection Norfolk Area Office 3rd Floor Cavell House St. Crispins Road Norwich NR3 1YF National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. 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