Inspection on 01/05/09 for Hampton House
Also see our care home review for Hampton House for more information
This inspection was carried out on 1st May 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Hampton House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sharon Hayward-Wright Date of this annual service review: 0 1 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 94 Leckhampton Road Cheltenham Glos GL53 0BN 01242520527 01242573319 Telephone number: Fax number: Email address: Provider web address:
www.hamptonhousecare.co.uk Curtis Homes Limited Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 21 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hampton House is a large attractive detached house, which has been adapted and extended to provide accommodation and personal care for twenty-one older people. It is situated in the quiet residential area of Leckhampton, on the outskirts of Cheltenham, within walking distance of the local shops. There are bus services within walking distance to the local area and Cheltenham town. The Care Home provides single accommodation on two floors with en-suite facilities in sixteen of the rooms. There is a staircase and shaft lift for access to the upper floor; the lift is provided for the benefit of those unable to manage the stairs. In addition, a variety of aids and adaptations have been provided throughout the property to assist people. An emergency call system is provided in all rooms and ensuite toilets. There are communal toilets and assisted bathrooms on both floors of the building. The comfortably furnished communal facilities consist of two lounges and a dining room plus a conservatory overlooking the attractive enclosed garden. A large selection of garden furniture is provided so that the people may enjoy this area in good weather.
Annual Service Review Page 2 of 6 Car parking is provided at the front of the property for visitors to the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included; The annual quality assurance assessment (AQAA)that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people living in the home. It also gave us some numerical information about the home. Surveys returned to us by people who have an interest in the home. Information we have about how the home has managed any complaints. What the home has told us about things that have happened. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the home in the last 12 months. What other people have told us about the home. The previous annual service review. What has this told us about the service? We feel that the home is being well managed. The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information that we asked for. The home told us in the AQAA about its strengths in different areas and what they do well. This includes obtaining the views of people who use the service and other stakeholders. Changes that the home have made recently from listening to people who use the service include, alternations to the menus. People have been able to put suggestions forward and the popular foods will be included more often. Also increased outings and activities due to people being more involved and people asking for them. The home has not received any complaints in the last 12 months and they provide people with a copy of their complaints procedure with their contract of residency. We received 10 surveys from people who use the service and 6 from staff. The feedback we received in the surveys from people who use the service is that they are very happy with the service they receive. Comments include; All staff members are friendly and helpful Able to maintain my independence and come and go to outside activities Staff are cheerful, helpful and support me when appropriate The standards of cleanliness are high Hampton House is a pleasant place to live One person said The meals could be better. Staff also indicated in their surveys that they receive ongoing training and are Annual Service Review Page 4 of 6 supported well by the management of the home. Comments we received include; I enjoy working at Hampton House as it has a friendly atmosphere and is well managed. I feel proud to work here A very happy place to work We always do everything we can to allow people to be independent as possible. Areas that the home said they are looking to improve on in the next twelve months are, to continue with the increased outings and activities for people. For staff to provide all care staff with training in the Mental Capacity Act and Deprivation of Liberties(DOLs) as at the present time only the senior care staff have done this training. The service quoted in their AQAA We offer a unique service in Cheltenham to low dependency older people What are we going to do as a result of this annual service review? We are not going to change our inspection plan,and will do a key inspection by 8th May 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 5 of 6 Reader Information
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