Annual service review
Name of Service: Hardwick Dene The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Joanne Pawson Date of this annual service review: 1 1 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Hardwick Lane Buckden Cambridgeshire PE19 5UN 01480811322 01480819120 sallyarcher1@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Krishan Parkash Conditions of registration: Category(ies) : dementia old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 0 33 38 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The registered manager no longer works at the home. A new manager has been appointed but is not yet registered with the Commission. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hardwick Dene is a registered care home for 38 older people that includes 33 places for people with dementia related care needs. The home is set in large, attractive, wellkept gardens overlooking farmland, on the opposite side of the A1 to the village of Buckden. The market towns of Huntingdon and St Neots are within a 10-minute drive. The cities of Cambridge and Peterborough can each be reached within half an hour, and London is fifty miles to the south. Originally a family home, Hardwick Dene has
Annual Service Review Page 2 of 6 been extended three times. A ground floor self-contained unit of 12 single bedrooms, all with en-suite facilities, 2 lounge/dining rooms, a shower room and a bathroom has been added to offer care to people who need safe, constantly supervised, accommodation due to problems with their mental health. Accommodation in the older part of the home is on two floors and consists of 22 single bedrooms, 2 double bedrooms, and 2 large lounge/dining rooms. The home has adequate bathroom and toilet facilities, a well-equipped kitchen, an office, a treatment room and laundry. The home has a large open and plain garden at the front of the property. The homes separate extra care unit leads onto an enclosed part of the garden. The home has wellmaintained lawns that are home to two peacocks. The fees at the last key inspection to reside at Hardwick Dene cost from £351 to £560 per person per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last key inspection or annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people who use the service. It also gave us some numerical information about the service. -Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. -The previous key inspection and the results of other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. -What other people have told us about the service. What has this told us about the service? The home did not send us their annual quality assurance assessment (AQAA) on time. They did not give us detailed information in the AQAA about how they planned to improve the service in the next year. There is a new person in charge of the home but we had not been informed that the previous manager had left (this is a legal requirement) and that a new manager had been appointed. The home told us that they hold regular meetings with the residents and their families so that their views can be shared and listened to. Eleven of the staff have completed a NVQ 2 in care or health and social care. We only received surveys from four people who live in the home. All four of the surveys showed that the residents always or usually received the care and support they need. All four stated that there are always or usually enough staff available. One person stated that the staff always listen to them, two said that they usually did and one said that they sometimes did. Three of the residents stated that they knew how to make a formal complaint and one residents didnt answer the question. The comments from relatives of people living in the home include: the home looks after my mum to the best of their abilities the staff are great and we are very happy with all they do for the care of my mum, always makes everyone feel welcome and at home, sometimes feel the number of staff is limited the home needs better laundry sorting the staff are all lovely and very approachable the food used to be of a higher standard. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We will do a random inspection by the 1st January 2010 to look at the issues raised in this review. The inspection could mean that we will bring our next key inspection forward. Annual Service Review Page 5 of 6 Reader Information
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