Inspection on 04/08/08 for Hook Hall
Also see our care home review for Hook Hall for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 4th August 2008.
CSCI found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The home has an enthusiastic team of people working within the service, who like doing their jobs and learning more about how to do it well. The people working in the home want to make sure that the people who live in the home receive good care. People we spoke to told us that `we get the best care and attention, it is like living in a 5 star hotel`. All of the people spoken to are positive about the home and like living there. People living in the home and relatives expressed their satisfaction during this visit regarding the care given, service received and the living environment of the home. Staff are hard working and do their best to meet the needs of those people living in the home. Relatives told us that `the manager and staff never give up trying to improve the quality of life for those people who live in the home. They don`t just look after people they give them back the will to live`. People being cared for have good access to professional medical staff and are able to access external services such as dentists, opticians, physiotherapists, chiropody and dieticians, so their health is looked after and they are kept well. Individuals told us that `the manager and staff act on any concerns immediately, they do not hesitate to contact medical professionals for help and advice`. People living in the home said they are offered a good choice of meals and they enjoyed the quality of food. Specific wishes are catered for and they have plenty to eat and drink throughout the day. One person told us `the meals are always well presented and hot, the crockery and cutlery are clean and the dining rooms set out nicely`. Relatives of the people living in the home said that they are made to feel welcome by the people working in the home and that they can visit when they please.
What has improved since the last inspection?
People working in the home are checking and recording the temperature of hot water outlets to ensure people using the service are protected from the risk of scalds or burns. People using the service have been provided with lockable boxes for their bedrooms, in which they can keep medication if they self-medicate or personal possessions/valuables. An up to date electrical wiring certificate has been obtained for the home and appropriate checks carried out. These three issues were requirements in the last report and have now been met.
What the care home could do better:
The home has no requirements from this report. Two good practise recommendations have been made about medication as a result of this visit. We would like to thank everyone who took the time to complete a survey and/or talk to us during this visit. Your comments and input have been a valuable source of information, which has helped create this report.