Inspection on 17/12/08 for Humphry Repton House
Also see our care home review for Humphry Repton House for more information
This inspection was carried out on 17th December 2008.
CSCI found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The home is currently rated as a good level two service, with good quality outcomes in all outcome groups. This means that people who live at the home can expect to be provided with good information about the home, will receive the care and support that they have been assessed as needing, will have the opportunity to participate in meaningful social activities, will be listened to and safeguarded from harm, and will live in comfortable surroundings. They will be cared for by a competent staff team and will live in a well managed home.
What the care home could do better:
As an outcome of this complaint a number of areas have already been identified by the manager, where improvements are needed. We were told that when they looked at this person`s care planning documentation, the plans did not contain specific enough information and had not been amended to reflect the changes in the way oral care was provided. There were no records of when oral care was provided. As an outcome of this complaint changes have been made to the documentation completed on a daily basis and all staff have been reminded of the need to keep accurate detailed records of care given. We were told that the general routine regarding toiletting is that people are taken to the toilet on a regular basis and that care staff do this routinely whether or not the resident wears incontinence pads. We were provided with details regarding dental care. A record was not made when the visit to the dentist was cancelled by the family. Subsequent referrals to the local dentist were made but subject to delay - the dentist eventually visited after the resident had been admitted to hospital.We were shown the records made by the visiting chiropodist of the care given to the one specific resident. The photographs provided by the complainants was undated and therefore it is difficult to evidence a lack of care. We were told that the chipodist visits the home monthly and that nursing staff will inform who needs to be seen. The manager and deputy are in the process of preparing a report for us and we are satisfied that people are being well looked after and are getting the care and support that they need. In summary, the home could do better in the following areas : The standard of record keeping must be improved to evidence actual care given People should receive a person centred care service that meets their individual specific care needs.