Inspection on 17/09/09 for Karenza
Also see our care home review for Karenza for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 17th September 2009.
CQC found this care home to be providing an Adequate service.
The inspector found no outstanding requirements from the previous inspection report, but made 1 statutory requirements (actions the home must comply with) as a result of this inspection.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Visiting is flexible enabling people to maintain important relationships at a time that suits them and staff welcome visitors. People living at the home have access to a range for Health and Social Care Professionals to ensure any health care needs are met. People who live at the home are able to personalise their bedrooms to reflect their individual tastes, age, gender and culture, so they feel comfortable in their surroundings. The premises were light, airy and clean with ample space and facilities that fit in with the ethos and aims of the service. A range of activities were available for people living at the home enabling them to lead a stimulating and fulfilling life.
What has improved since the last inspection?
This was the first inspection since Karenza was registered in March 2009.
What the care home could do better:
The medicine management must improve to ensure people recieve the medication prescribed for them and ensure thier well being. A quality assurance system must be implemented to enable regular monitoring of the service, so action can be taken to ensure continuous improvements are achieved for people living in the home. The Service User Guide needs reviewing to ensure it contains all the information people need to make a decision about moving into the home. Also consideration should be given to providing it in alternative formats, so that it is accessible to everyone. Care plans need to include a record of the rehabilitation plans for each person living in the home. The rehabilitation plans guide staff as to the support people require to achieve thier goals, but more importantly demonstrate people living in the home have been involved in the process. Interview notes should be kept in relation to recruitment of new staff to demonstrate gaps in employment have been explored and how decisions have been made. This will demonstrate a robust recruitment procedure and ensure people are protected. Staff need training is needed in a variety of areas to ensure they have the up to date knowledge, skills and competences to meet peoples needs effectively. The complaint format needs to be revisited and produced in formats that are accessible to everyone living or who visits the home.