Inspection on 01/05/07 for Kimberley Road (44)

This inspection was carried out on 1st May 2007.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector found no outstanding requirements from the previous inspection report, but made 6 statutory requirements (actions the home must comply with) as a result of this inspection.

Other inspections for this house

Kimberley Road (44) 11/07/06

Kimberley Road (44) 31/01/06

Kimberley Road (44) 28/11/05

Kimberley Road (44) 18/03/05

Kimberley Road (44) 19/10/04

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOME ADULTS 18-65 Kimberley Road (44) 44 Kimberley Road Croydon Surrey CR0 2PU Lead Inspector Barry Khabbazi Key Unannounced Inspection 1st May 2007 8:30am Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Kimberley Road (44) Address 44 Kimberley Road Croydon Surrey CR0 2PU 020 8684 4188 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Ms Kavita Goolaub Ms Kavita Goolaub Care Home 3 Category(ies) of Mental disorder, excluding learning disability or registration, with number dementia (3) of places Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. A variation has been granted to allow two specified service users aged 65 or over to be accommodated for as long as the home can continue to meet all of their assessed needs. 11th July 2006 Date of last inspection Brief Description of the Service: Kimberley Road is a 3 bedded home for adults with a past or present mental illness. It is situated in a residential area, well placed for travel into the centre of Croydon with its wide selection of community facilities. The house forms part of a terrace, and is indistinguishable from any other house in the road. The stated philosophy of the home is to ‘provide a secure, stable and comfortable environment where individuality of care and maintenance of dignity is paramount’. Fees for placements currently range from £450 to £600 per week. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The key Standards identified throughout this report were assessed at this inspection. This inspection also focused on following up on previous requirements and recommendations, and any new issues arising. This inspection was unannounced and started early in the day to allow the residents to be met, before they went to their day activities. During this inspection the provider was interviewed. Records, policies and care plans and the building were examined. Some service users talked about recent outings they had gone on and said they were very happy here. Staff were seen to be supportive and responsive to service users’ needs. One of the three previous three requirements has been met and there has been progress on the remaining requirements. See below for details. What the service does well: What has improved since the last inspection? The home’s quality assurance system now involves the service users and makes them central to the process through user/relatives satisfaction surveys, and relevant ‘quality’ related service users’ views included in the home’s annual development plan. Service users over 65 are now weighed monthly and records of action taken in the event of significant weight loss is recorded and included in reviews, with the care plan amended as needed. This is needed to ensure that changing needs are identified, recorded and included in care where needed. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 6 What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Outcomes Statutory Requirements Identified During the Inspection Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standard 2; Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Prospective service users’ aspirations and needs are assessed before admission to ensure that the home knows these needs so that they can be met. EVIDENCE: At this and previous inspections the service users’ files contained all of the assessment and pre admission documentation required under Standard 2. The files sampled contained assessments and care plans, and the home’s own extensive pre-admission assessments of need and comprehensive risk assessments. There was also evidence that the Registered Provider had also attended a variety of meetings that enabled both the home and the placing authority to establish that this was the correct placement for this service user. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 9 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate in, all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept. The Commission considers Standards 6, 7 and 9 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 6, 7, and 9. Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to this service. Service users’ assessed needs, changing needs and how the home meets these needs are not all fully recorded. This could affect the home’s ability to meet and show how it has met all a resident’s known and changing needs. Service users make decisions about their lives with support where needed. The service users are generally safely supported to take risks as a part of independent living. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 10 EVIDENCE: The last report contained the following requirement under Standard 6: A record of all of a service user’s needs {containing all the elements set out under Standard 2} and how they are to be met and by whom, must be recorded in plans of care. Files were sampled and care plans were available for all service users. These had improved greatly but they still did not reflect all the elements required under Standard 6.2., which is also listed under Standard 2. In particular, personal care and support needs were not all included. The provider said that these were currently being updated and should be completed soon. The requirement will remain in force until fully met. Internal reviews were examined and found to be occuring at least 6- monthly for those under 65, and monthly for those over 65 years old. The service users are offered the opportunity to participate in the day to day running of the home and to contribute to the development and review of policies and services through regular house meetings and individual discussions with their key workers. The current service users are more than capable of making their needs and wishes known, and they are encouraged to make their own decisions about their day-to-day activities, and their lives in general. This is regularly demonstrated in discussions with a service user who regularly raises a number of these issues during conversations. The service user has been consistent in describing how satisfied he is with the placement – there was nothing he would like to change, he said he was happy at this home on a number of occasions and said there was nothing he needed, and he had no adverse comments to make. All service users look after their own financial affairs. Advocacy information is available in the home, no service user has to date expressed an interest in using these services. All service users have a range of external professionals from whom they can gain support. Risk is assessed prior to admission and continually updated. There are currently no restrictions of liberty practiced which are required for the protection of service users. The manager is aware that { if necessary}choices should only limited through involving the service user and always through a risk assessment process and recorded in the service user’s file. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 11 The registered manager has completed risk assessments including an assessment of risk to service users while outside the home as required in previous inspections. Risk assessments in relation to the new service user are well documented including assessments undertaken by a consultant psychiatrist and the service user’s forensic social worker. The current risks are assessed to be low. Discussion with the Registered Provider evidenced that she is well versed in the process for monitoring service users and of further engaging them with services should they become unwell. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 12 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards; 12 13, 15, 16, and 17. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Residents are part of the local community and are able to take part in appropriate activities to facilitate a fulfilling life. Residents are supported in maintaining appropriate relationships, so that their social lives are maximised. The daily routines and house rules promote residents’ rights, to ensure equality and that all rights are enjoyed by all residents. Residents are encouraged to have a healthy diet and support is provided where required. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 13 EVIDENCE: Service users access the community independently and engage in activities of their choice. Where required service users are supported to attend community activities that they have shown an interest in. Information about local community resources is available and known to the home. One of the service users currently placed has told me that he attends two day centres, a club, and has the opportunity to participate in activities of his choosing. This service user had attended evening classes previously. This service user was positive about the choice of activities that were available. One service user has talked about going out to the theatre, meals out, clubs, and using the library. Examination of care plans showed that the other service users also had access to activities. The service users are able to go out into the community unaccompanied if they so wish. They make good use of community facilities such as the local shops and library. Service users are well supported to maintain contact with friends and family. Previous service users have had a wide range of friends and family who have been made welcome in the home, and one service user had a boyfriend with whom she regularly visited. Service users have confirmed that they can receive visitors. No restrictions on having visitors were noted during the inspection. The daily routines do promote independence. All service users are offered keys to the front door and their rooms. Service users can choose when to be alone or when to be in company. Service users have full unrestricted access to all communal parts of the home. Independence skills are promoted as a part of the care plan where required. Service users are fully supported to develop and maintain independence skills. A joint decision between the service users and staff resulted in the home being a smoke free zone. One service user smokes, and is happy to go outside for this purpose. The menu of the home was available for inspection and is recorded along with a record of food actually consumed. The service users are consulted as to their meal preferences and while a menu is drawn up it may frequently change. The service users currently have confirmed this, and said they still liked the food at the home. A wide range of food is offered, this is usually a cooked lunch with a lighter meal for the evening. Where required support from dieticians was seen to have been sought by the home. A range of fresh fruit is also available. The home monitors weight as needed. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 14 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 18, 19, and 20. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Service users personal support needs and emotional health needs are generally met well by this home. This ensures that the residents’ physical and emotional health is well maintained and therefore the quality of life experienced is also maximised. Service users currently self medicate with support from staff to ensure maximised good health. EVIDENCE: There are no service users currently requiring aids and adaptations although this need continues to be monitored. The last inspection report recorded that one service user had lost 6kgs in 6 months. This person needs monthly weighing to meet the Older Persons Standards. At that time there had not been any record of weight for the last three months even though the regular previous weight loss had been identified. There was no reference to this weight loss in the accompanying Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 15 reviews for these months and no amendment to care plans to show if this weight loss had gone too far or needed to continue. The following requirement was therefore set under Standard 19 at that time: Service users over 65 must be weighed monthly and records of action taken in the event of significant weight loss must be recorded and included in reviews, with the care plan amended as needed. At this inspection files examined showed that service users over 65 were now being weighed on a monthly basis as required and this was recorded in care plans. This requirement is now therefore met. Inspection of the service users’ files confirmed that all are registered with a G.P. and all have been supported to gain access to NHS resources as required. Regular health checks are also offered and specific referrals are made as and when identified as needed. Service users attend their health appointments independently and manage their own medication. The Registered Provider maintains a list of all current medication. All service users have their own keys to their bedrooms so that they can keep their medication safely. A British National Formulary is available for guidance for staff. All staff who administer medication have had accredited training and additional in-house training. In addition, the manager is a registered nurse. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 16 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 22 and 23: Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Complaints are generally managed well so that service users feel their views are listened to and acted upon where appropriate. The home’s policies and procedures relevant to this Standard generally facilitate protecting residents from abuse, neglect and self harm. EVIDENCE: No complaints have been made since the previous inspection. Discussion with the service users have confirmed that service users are familiar with the complaints procedure. The home has a complaints procedure in place, which clearly states how complaints will be investigated, recorded and redressed. This procedure contained all the elements required under Standard 22, including a 28 day response time and details of how to contact the Commission. Records are kept of all complaints. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 17 The home has a copy of Croydon’s Vulnerable Adults Policy. Training in adult protection facilitated by Croydon Council has occurred and an appropriate in house policy has been written. All the policies relevant to this Standard were in place. These included the following: A restraints policy, an adult protection policy, a physical and verbal aggression policy, a whistle blowing policy, an access to files policy, and a gifts and wills policy. All the above policies were present and known to staff. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 18 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards, 24, and, 30. Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The environment is homely comfortable and generally safe, and the environment does promote the residents well being. The home is generally hygienic and clean. This environment therefore facilitates the residents’ health and emotional well-being. EVIDENCE: Kimberley Road is situated in a residential area, well placed for travel into the centre of Croydon with its wide selection of community facilities. The house forms part of a terrace, and is indistinguishable from any other house in the road. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 19 One service user currently placed has said that the extension to the lounge was the area he preferred to frequent, other than when he is spending time relaxing in his room. This area has been seen to be frequently used by service users. The home’s premises are accessible to the current service user group, in keeping with the local community, and are suitable for their purpose. The premises were generally clean, and well maintained. Records are maintained of all decoration and renewal. There was suitable domestic lighting and ventilation. At the time of the inspection the premises were furnished in an appropriate style. The building was clean and tidy and was free of offensive odours. The home has specific policies covering the disposal of clinical waste, control of infection, use of cleaning materials, storage and preparation of food, and dealing with spillages. Laundry facilities have easily cleanable floors and easily cleanable walls. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 20 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 32, 34 and 35 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standard 32, 34, and 35. Quality in this outcome area is adequate. This judgement has been made using available evidence including a visit to this service. The residents are supported by a staff group where 50 or more have the required qualifications. This raises the quality of staff, their knowledge and their practices. The home’s recruitment procedures need to be tightened up to better protect the residents through more vigorous staff vetting. Staff receive induction and foundation training to ensure that they are appropriately trained. EVIDENCE: Training and development is linked into the home’s aims and service users’ needs. All staff are entitled to at least five days training pro rata per year. 2 out of the 3 staff have the required NVQ 2. This currently exceeds the minimum requirement of 50 of care staff qualified to NVQ Level 2. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 21 This home has an equal opportunities recruitment policy. The staff files sampled contained Criminal Record Bureau checks, interview notes, statements of terms and conditions, identification checks, two written references and staff photographs. However, proof of identification was not available for one staff member and two Criminal Record Bureau checks were not specific to the setting. These were obtained from previous employment settings. Criminal Record Bureau checks must be specific to the setting to be valid. This is because a CRB from a different employer may not have all the required checks on it, regardless of whether it is an enhanced check or not, as the checks currently undertaken depend on the type of employment. It is anticipated that CRB legislation will be changed this year to address this anomaly. However, the lack of setting specific CRBs currently do create a shortfall under this Standard. The following two requirements are now therefore set: 1,Criminal Record Bureau checks must be specific to the setting to be valid. 2, Copies of two forms of preferably photographic identification must be on staff files to confirm their identity. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 22 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 37, 39, and 42 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 37, 39, and 42. Quality in this outcome area is good This judgement has been made using available evidence including a visit to this service. Service users benefit from a well run home although the manager still needs to complete the required qualification. The home’s quality assurance system involves the residents, and provides feedback to them, to allow them to be involved in improvements and measure improvements in the home for themselves. The residents can be generally assured that the management and staff promote their health and safety, however failure to be more diligent in monitoring and maintaining annual system safety checks may undermine this view. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 23 EVIDENCE: There was a clear line of accountability within the home and the owner/manager has demonstrated a good knowledge of residents. The owner/manager has managed this home since 2000, she is a Registered Nurse. The Registered Provider has commenced her studies of the Registered Manager’s award. The Registered Provider is also fully involved in the Partnership Board, which is a forum of homes in the Local Authority that access training and share experience and good practice. The Registered Provider has used this forum to develop her skills, knowledge and practice. Although the manager is undertaking the required NVQ, the deadline for this in the Standards has elapsed. A requirement is therefore required, although it is accepted the required training is occurring. The following new requirement is therefore set under Standard 37: The registered manager should complete the NVQ Level 4 in Management and Care to ensure that a suitably qualified manager is employed at this home. The last inspection report contained the following recommendation under standard 39: The home’s quality assurance system needs to involve the service users and make them central to the process. To achieve this the home should expand the user/relatives satisfaction surveys to include those ‘quality’ related service users’ views that could contribute and possibly be included in the to the annual development plan. This has now occurred and the recommendation is now met. There is a quality assurance system, which does involve service users. The quality assurance tools include the complaints system, service user meetings, one to one discussions, user satisfaction surveys, audits and inspections. There is an annual development plan this now does have service user input through user satisfaction surveys. Control Of Substances Hazardous to Health policies were observed and these substances were all locked away. Risk assessments covering safe working practices were present. All of the health and safety policies and procedures relevant to this Standard were seen to be present. All of the procedures and testing of systems required in Standard 42 were also present, except portable appliance testing results and the bacterial analysis results for the water supply. The following two requirements are set to address this under Standard 42: Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 24 The portable appliance testing results must be sent into the Commission. The water supply testing results must be sent into the Commission. Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 25 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 x 2 3 3 x 4 x 5 x INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 Score CONCERNS AND COMPLAINTS Standard No Score 22 3 23 3 ENVIRONMENT Standard No Score 24 3 25 x 26 x 27 x 28 x 29 x 30 3 STAFFING Standard No Score 31 x 32 3 33 x 34 2 35 3 36 x CONDUCT AND MANAGEMENT OF THE HOME Standard No 37 38 39 40 41 42 43 Score 2 3 x 3 x LIFESTYLES Standard No Score 11 x 12 3 13 3 14 x 15 3 16 3 17 3 PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 Score 3 3 3 x 3 x 3 x x 3 x Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 26 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard YA6 Regulation 15 Requirement A record of all of a service user’s needs and how they are to be met and by whom, must be recorded in plans of care. {Timescale of the 1/9/06 not met} Criminal Record Bureau checks must be specific to the setting to be valid. Timescale for action 01/08/07 2. YA34 17 01/07/07 3. YA34 17 Copies of two forms of preferably 01/07/07 photographic identification must be on staff files to confirm their identity. The registered manager should complete the NVQ Level 4 in Management and Care to ensure that a suitably qualified manager is employed at this home. The portable appliance testing results must be sent into the Commission. The water supply testing results must be sent into the Commission. 01/10/07 4 YA37 9(2) i 5 YA42 12 01/08/07 6 YA42 12 01/08/07 Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 27 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 28 Commission for Social Care Inspection Croydon, Sutton & Kingston Office 8th Floor Grosvenor House 125 High Street Croydon CR0 9XP National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Kimberley Road (44) DS0000028141.V338306.R01.S.doc Version 5.2 Page 29 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!