Inspection on 04/02/09 for Ladybank
Also see our care home review for Ladybank for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 4th February 2009.
CSCI found this care home to be providing an Adequate service.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The management and staff team at Ladybank have all demonstrated a strongcommitment to working together to meet the requirements made at the last inspection and to improving the quality and consistency of the services provided to all service users. This work has resulted in a number of changes in the way the home runs and the way the staff work, all in a relatively short space of time. The management are congratulated on the way they have introduced these change and all staff at the home are congratulated on the way they have accepted these changes and then worked together as a team to implement the new systems and the new ways of working.
What the care home could do better:
In order to fully meet requirements made at the last key inspection the work on the new service users` guide needs to be completed by adding information on: the relevant qualifications and experience of the registered provider, manager and staff; the service users` views of the home; details of the total fee payable for the services provided by the home and the arrangements for the payment of that fee plus the arrangements in place for charging and paying for any additional services not included in the fee. The new system in place for quality assurance monitoring of risk assessments needs to be expanded and include a system for the manager to monitor that tasks, delegated to other members of the staff team for routine health and safety checks of the premises and equipment, are being carried out and that appropriate steps are taken to protect service users from any identified risk of harm or injury. In order to meet the recommendations made at the last key inspection, the new statement of terms and conditions document, provided to individual service users, needs to include details of: the room to be occupied; fees payable and by whom (service user, local or health authority, relative or another) plus additional services to be paid for over and above those included in the fees. The planned introduction of the new telephone system will enable callers to contact and speak to the registered manager of the home by only calling one number.