Inspecting for better lives Random inspection report
Care homes for older people
Name: Address: Lakeview House 88 Churchill Avenue Northampton NN3 6PG The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Catherine Perrins Date: 1 0 1 0 2 0 0 8 Information about the care home
Name of care home: Address: Lakeview House 88 Churchill Avenue Northampton NN3 6PG 01604678810 01604642307 nocontact-AQAAinpost Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Northamptonshire County Council care home 41 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 dementia old age, not falling within any other category physical disability 0 0 0 Over 65 20 41 3 Conditions of registration: No person falling within the OP category can be admitted where there are already 41 people of OP category already in the Home. No person falling within the DE(E) category can be admitted where there are already 20 people of DE(E) category already in the Home. No person falling within the PD(E) category can be admitted where there are already 3 people of PD(E) category already in the Home. To be able to accommodate one named service user who has needs within the LD(E) category. Total number of service users in the home must not exceed 41 Date of last inspection Brief description of the care home Care Homes for Older People Page 2 of 8 Lakeview House is a residential care home providing care for up to 41 older people, including 20 people with Dementia and 3 people with physical disabilities. The home has a specific condition to provide care for 1 existing named person with learning disabilities. Northamptonshire County Council owns the Home. The Home is situated in a residential suburb of Northampton adjacent to nearby shops and easily accessible by public transport. The Premises consist of a 2-storey building providing lounge/dinning, bathing and toileting facilities and bedroom areas on both floors. The first floor is accessible by a lift. Single bedrooms are provided for everyone who lives there. Fees vary according to need. At the time of the last key inspection the maximum fee was 327 pounds per week. The last key inspection was carried out on 31/08/2006. Care Homes for Older People Page 3 of 8 What we found:
The inspection focused on issues raised during an annual review of the service. The issues concerned the use of temporary cover staff, meals and activities on offer for the people who live at the home. The inspection took place over tea time. People told us they are happy with the food. The evening meal was observed and consisted of sandwiches followed by cake. People said that they have a main meal at lunch time and a lighter tea in the evening. Staff say they are not aware of any concerns about the food or how it is served. Staff say that people are given a choice of meals. One person said that staff asked her what she would like for tea. Staff explained that activities are on offer in each lounge every afternoon, these are led by care staff. Activities available include bingo every Friday, art, looking at newspapers and magazines, reminiscing, dominoes and draughts. One person who currently enjoys music and singing, watching films and bingo said she would like more activities. One staff member said that they had observed cover staff members talking in their own language in front of people who live in the home. Staff say that sometimes cover staff do things their own way. an examples of this being putting people to bed too early rather than letting people observe their own routines. Rotas seen show regular use of temporary cover staff. One resident said Quite a few staff left. Now they have to get staff from the agency I have to explain to them what I can and cant do because they dont know. Cover staff told us that they had been given induction on first day, including a tour of building and reading of care plans. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking Care Homes for Older People Page 4 of 8 following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 21 18 The home must ensure that 01/12/2008 temporary staff receive adequate information and are monitored to ensure that there is continuity of care for residents. To make sure that peoples needs are met in a consistent way. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2008) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
