Annual service review
Name of Service: Latimer Grange The quality rating for this care home is: The rating was made on: two star good service 0 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Keith Williamson Date of this annual service review: 0 8 1 2 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 119 Station Road Burton Latimer Northamptonshire NN15 5PA 01536722456 01536725217 tonylampitt@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Latimer Grange Limited Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: The maximum number of service users who can be accommodated is 27. The registered persons may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission are within the following category: Old age, not falling within any other category - code OP. Dementia - Code DE and code DE(E). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Latimer Grange is a residential care home providing personal care for up to 27 older people over the age of 65 years, of which up to 10 can be older people with Dementia.
Annual Service Review Page 2 of 5 Number of places (if applicable): Under 65 Over 65 27 0 27 27 0 6 0 2 2 0 0 9 Latimer Grange is situated close to the town centre of Burton Latimer. Accommodation consists of 19 single bedrooms, 14 of which have en-suite facilities, and 4 double bedrooms, two of which are en-suite. 5 of the single en-suite rooms were provided through a recent extension. The range of fees being charged at the time of this report are £356.99 to £568.43 per week. Continence products prescibed by the continence advisor or District Nurse are supplied free of charge. There are additional charges for continence wear supplied by the home , these are charged on an individual basis, with a further charged for disposal. Other services such as hairdressing, newspapers and private chiropody services are charged separately. Information is made available to service users and their relatives in the form of the service users guide. Other relevant leaflets and items of information (for example access to advocacy) are available in the hallway. Copies of Care Quality Commission reports are available from the Registered Manager. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key inspection. A range of documentation was examined forwarded to people so they could comment on the service. The annual quality assurance assessment (AQAA) that was sent to the service: the AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It provides the service with the opportunity to inform us what they are doing well and what areas need improvement. Surveys were sent out to people who use the service and staff. We received ten surveys from the people who use the service, and five surveys from staff were returned. We look at what the service has told us about things that have happened within the home and to people who use the service: these are called notifications and are a legal requirement. The findings from the previous key inspection and the results of any other visits that we have made to the service in the last 12 months are included. Relevant information from other organisations and what other people and professionals have told us about the service may be included. What has this told us about the service? The Annual Quality Assurance Assessment (AQAA) was completed in October 2009. The AQAA did not demonstrate that the service focused upon the needs of the individual. From information we gathered it is clear the service does not ensure people are involved in meetings or consult them regularly about support delivery. The AQAA does not communicate how the staff group have been informed or trained to deal with safeguarding vulnerable people. These are issues highlighted to the Manager, and we expected to be informed how the home has improved in these areas. A summary of what the service does well was provided in the information obtained from the AQAA, which is filled in by the registered manager. This provides limited information on the assessment process, recreational interests, staff training, redecoration of the building and homely and clean environment. Overall the AQAA is poorly completed and does not provide the appropriate level of information required by us to make a clear judgement. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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