Inspection on 18/01/08 for Lavender House Retirement Home For The Elderly
Also see our care home review for Lavender House Retirement Home For The Elderly for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 18th January 2008.
CSCI found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
People are satisfactorily assessed on entry to the home, though not through all of the available methods. They are provided with a working care plan for staff to follow. They are supported with health care that meets their needs and their expectations. They are protected from possible harm due to taking the wrong medication, because they have their medication handled by the staff in the home, and the staff follow robust practices and procedures.People experience good levels of privacy, have their dignity maintained, and their right to make decisions respected. They are encouraged to maintain contact with family members and friends and enjoy visits from these people any time of the day, and they are encouraged to exercise choice and control over their lives where possible, but this could improve more. People enjoy adequate food provision, which matches their expectations and preferences, but also offers a satisfactory level of nutrition. They are confident their complaints will be listened to and acted upon. People are protected from abuse by robust recruitment and selection procedures and practices. People experience a safe, clean and well-maintained environment. A sufficient number of care staff with the recommended qualifications and training work in the home on each shift to meet the needs of people. The manager runs the home in the best interests of people living in the home, safeguards their financial interests, and maintains their health, safety and welfare.
What has improved since the last inspection?
Key workers are now being involved with care plan compilation and development. The type and variety of activities offered in the home is better than it has been in that there is now movement to music, tales from the past every two weeks, on screen reminiscence, bingo and chance to `pat` a dog. The service is giving people more chance to say what they would like for their meal on a daily basis. The property has been tidied up and the gutters to the front of the house cleared of collected matter. The performance in providing a laundry service has improved. Efforts are continuing to ensure people do not have mix ups with their laundry. The service is now recruiting staff more effectively. The recruitment practices in the home have improved since the last inspection. All staff now have at least a preliminary safety check done before they start working in the home. The service is providing a staff team with improved competence to care for people. All staff have completed first aid training since the last inspection and are soon to update this in January 2008. The home is maintaining a safer environment by having electrical safety checked. A full electrical safety inspection was carried out in November 2007.
What the care home could do better:
The service must improve on the completing of the AQAA so that it contains more detail about the home, the people living there and especially the staff working there. Date, places, training done, who with, what assessments and care plans include etc. should all be included in the AQAA. Each standard must contain information that demonstrates how well the service is meeting it, a list of the evidence to back this up and what plans there are for the future to improve on the performance. The service could make sure there are contracts in place for everyone. The service could make sure assessing peoples` needs is consistent and records of any assessment must be held for everyone. The service could make sure all care plans meet requirements of standards 7.2 and 8 and are in line with assessments at standard 3.3. The service could make sure any medication waiting to be returned to the pharmacist is more carefully stored and not put altogether in one unlabelled receptacle. Also that sharps tins in use do not allow for needles to be accessible to anyone. The service could encourage people to be more self-determining in their daily choices and decisions. The service could continue with more improvements in the activities on offer. Perhaps people would like to go out more often as well. The service could encourage people to make more requests when compiling menus. The service should continue to seek a solution to ensure call bells are reachable without the need for modification extensions. The service should continue to seek a solution to provide everyone with a lock and key to their room, that can be overridden in need of emergency access. The manager could make an application to become the registered manager, so that people know there is consistency of management and the home is being run in their best interests. The service should make sure a legionella water test is carried out every three years so people are free form the risk of infection.