Inspection on 12/05/10 for Mabbs Hall Nursing Home
Also see our care home review for Mabbs Hall Nursing Home for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 12th May 2010.
CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The manager has been in post since July 2008, from the information given to us in the AQAA and from our talks with her it is obvious that she has a good understanding of the needs of the people living in Mabbs Hall and continues to work towards offering the residents an excellent quality of care. In their surveys, staff told us that they find the manager easy to talk to and supportive. One staff member said, "The manager is always willing to listen to any concerns or suggestions." another said, "The manager encourages all staff to participate and discuss decisions made about each client and their care." One of the Suffolk community care practitioners feels that the manager is, "Welcoming, friendly and always makes time for a conversation, she is adaptable when I need to visit." The residents told us that they were happy at the home, one said, "The staff are very friendly, they make time to talk to the residents and they are very gentle and considerate." another person said that, "The home is small enough to feel friendly and that the faces are familiar, the manager, Jill, seems to set a good ethos. The staff are all cheerful, helpful, caring and considerate." While we were in the home we found that it was clean and well maintained, the atmosphere was calm and congenial and the residents we met were pleased to talk to us and said they had no complaints to make and that they were happy with the care theywere given. When, in the AQAA, the manager was asked what the home does well she told us, "Visitors to our home from various walks of life and roles in society comment on the atmosphere in the home, they state there is no odour and how well the clients look, I like the way our clients use the home `as they please` when the staff have a break the clients are are eating more of their snacks than they do. People tell me the home has a really family feel. I feel the staff feel comfortable to express their views and I hope they feel they are listened too. We continue to strive for ways to improve the home, the care and the environment. As a group we continue to look for ways to make our standards better, but we don`t wish to see the home become a hotel in style." In the surveys returned to us one resident said, "I`m very satisfied with everything." another person told us that, "Meals are pleasantly arranged to make them colourful." but also commented that, "The staff should show more sympathetic attention to closing the doors after 9pm, i.e. NOT SLAMMING THEM." This is an issue that obviously annoys this resident and would also effect others trying to sleep at night, especially when you consider how often the staff carry out their checks at night. Having door closures are essential to fire safety within the home but the manager should consider having the closures adjusted to ensure the doors close quietly rather to letting them bang. Relatives were also very positive in their comments about the Mabbs Hall, one said that, "The staff are always quick to notify me if my relative is unwell." and another said, "We are very pleased with the care that my relative receives at Mabbs Hall.......There always seem to be plenty of caring staff in attendance and communications are excellent." They also felt that the layout of the lounges and dinning room encourages conversation. Another relative told us that, "Mabbs Hall take good care of my relative, he is given respect, he looks clean, tidy and well cared for. He is settled there and I believe he feels safe there." In the AQAA the manager told us, "I have an open style of management, this enables clients, staff and families to express any thoughts, concerns or desires to me at any time. I have a clear vision of how I expect Mabbs Hall to be run and I lead by example, I don`t expect anyone to do what I cannot or will not do. I firmly believe that empowered, respected and valued staff will ensure that my clients are empowered, respected and valued. We after all all work better when we feel our efforts are appreciated, thus leading to a happy home." While we were at the home the manager told us about the training schedule and showed us the training planed for this year, we found that the home continues to identify staff training needs and supplies appropriate training, planned with the needs of the residents in mind. We have not received any complaints about this service since our last review and the AQAA told us that the home has received two complaints in the last year, both of which were resolved within 28 days.
What the care home could do better:
We didn`t identify any areas of weakness during our short visit to the home, but themanager continues to assess the standards of care offered at the home and looks for ways to improve it: We were told that, "We continue to introduce different activities, musical bingo is one we have added this year and is very popular with our current client`s, it often ends up in a good old fashion sing a long. We surveyed the clients to establish if the lounges were being used to suit the clients and it was clear we needed to arrange the lounges and more of our clients wanted to sit in smaller groups and listen to music and read their newspaper. Therefore we changed the two lounges around and in the larger lounge changed the lay out of the furniture, clients and families were then asked for their feed back and I conducted an observational audit to see if it resulted in more interaction. The overall response was positive. One or two relatives commented that they missed the T.V. when visiting. These relatives were reminded that the T.V. had not disappear but just relocated." We were also told that, "We will continue to look for ways to enrich our clients lives especially catering for the clients with mental health problems. We will continue to develop the pictorial menu." In their surveys some of the staff said they would like to be paid better. The manager seems to be aware of this as in the AQAA she identified that, "I would like to see a better pay structure for the staff acknowledging the skills and knowledge this staff group process, however this will require better government funding." About training we were told, "We continue to train and share information with our staff, I have developed a system of training which I feel current suits my staff group, instead on one big training day or a booklet, I break the training into 3 sections over a course of 3 months approximately. This I believe enables staff to digest the information, maintain the knowledge to then put into practise. I intend to monitor the effectiveness of the new training style to see if information is retained better, and more user friendly."