Annual service review
Name of Service: Mid Meadows The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Louise Bushell Date of this annual service review: 1 1 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 72/74 Elm Tree Avenue Frinton On Sea Essex CO13 0AS 01255675085 F/P01255675085 Telephone number: Fax number: Email address: Provider web address:
www.blackswan.co.uk Black Swan International Limited Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 18 18 0 0 The maximum number of service users who can be accommodated is 18. The registered provider may provide the following category of service: Care Home only - Code PC To service users of the following gender: Either Whose primary needs on admission are within the following categories: Physical Disability - Code PD Learning Disability - Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: In the last twelve months the service occupancy has increased from seventeen to eighteen individuals. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Mid Meadows is a detached two-storey property on the outskirts of Frinton-on-Sea. The home provides a service for 18 physically disabled people with learning difficulties aged 18 and above. There are 15 bedrooms on the ground floor and 3 bedrooms on the first floor that are used by residents who can access stairs independently. These rooms are to enable individuals to test skills of independence prior to moving into the
Annual Service Review Page 2 of 6 community. The ground floor communal rooms comprise a dining room, a computer room and two lounges, one at the front and one to the rear of the property, which has access to garden area. To the front of the property there is ample off road parking. A copy of the most recent report by Commission for Social Care Inspection is displayed on the notice board and a copy of the homes service user guide is present in service users rooms. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Where applicable, surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service; these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) within the timescales we had set. It was clear, comprehensive and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that they are still providing a good service and that they continue to consider whether further improvements can be made. The service is demonstrating that they are trying to continuously develop new and creative ways to make sure that their service is able to do the things that matter to people. The service gave us a lot of evidence that showed how they are trying to increase the way that people who use their service are fully involved in the running of the service. They are consulting people from their admission to the service and throughout their stay. The service highlights the develops it has made in relation to equality and diversity issues and comments, continue to promote our equal opportunities policy within the home. The AQAA also provides us with information about how the service is improving and implementing tools to support and expand on all individuals knowledge and understanding of care plans and risk assessments. The AQAA states following the initial assessment of needs prior to admission, on admission we proceed to individually risk assess each resident on an ongoing basis. We then compile an individual plan of Annual Service Review Page 4 of 6 care covering the health, personal, social and emotional needs of each resident. This care plan is compiled with the involvement of the Resident who signs to agree the plan where possible. The care plan is reviewed on an ongoing basis and formally rechecked every month and fully reviewed every 6 months. Residents are encouraged to participate in the running of the Home and to take risks where appropriate. We have not received any information from the service or from other sources to notify us of any complaints made. The AQAA tells us that two complaints have been received in the last twelve months and that these have all been managed within the twenty eight day time scales. The AQAA tells us that all staff read, sign and understand the homes policy on Protection of Vulnerable Adults. All staff are trained in Protection of Vulnerable Adults. All staff go through a rigorous recruitment procedure including employment history, written references and CRB. It also tells that the service is striving to make continued progress and improvements to the service. In the last twelve months the service has introduced a suggestions and feedback box for both people that use the service and relatives / representatives. We are always told about important things that have happened in the service since we did our last key inspection. The service is managed in a way that shows it has the interests of the people using the service at the centre of what they do. From the last Key Inspection comments were received. They reflected that people living at the service and their supporters are confident in the way in which the staff will support them and believe the service gives them the best quality of support. During the last twelve months the service has increased its occupancy from seventeen people to eighteen people. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 24th April 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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