Inspection on 14/05/08 for New Bassett House
Also see our care home review for New Bassett House for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 14th May 2008.
CSCI found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The home it is very well managed by a competent, experienced and knowledgeable manager and management team. People spoken with expressed a very high level of satisfaction about the care that they receive. One person said that, "I wouldn`t change anything about the home". Several people said that when they were poorly staff were very caring and sensitive towards them. Staff will regularly sit with them, giving reassurance, as well as ensuring that the necessary health care is provided from outside professionals. Staff spoken with were very caring and dedicated. One staff member said, "it`s hard work but I love my job". The food provided was of a very good standard. Everyone spoken with was very satisfied with the quality of meals. New Basset House received a high number of compliments from the families of people living at the home. This included letters and cards thanking the management and staff for the good care that had been provided. Staff were keen to regularly remind people living at the home that it was their home and they could do as they wished and anything that they reasonably asked for could be provided where possible. The activities co-ordinator and staff worked hard to ensure that regular outings were organised and anyone that wished to could take part. The home benefited from having several male carers. This meant that anyone that requested a specific gender of carer for personal care could have this. It was evident from observations that there were very good relationships between people living at the home, visitors and staff. There was a good light hearted rapport between everyone, and it was evident that staff enjoyed their work
What has improved since the last inspection?
At the last inspection visit there were requirements made concerning uneven paving which have now been resolved. Some new furniture and redecoration has taken place to improve the home. Progression has been made concerning the use of the computer system to create care planning documentation.
What the care home could do better:
The underfloor heating system does not fully turn off in the hot weather making the home at times uncomfortably hot. Confidential information was not always stored securely. Care planning documentation was not always up-to-date, however there was no evidence that this had affected the quality of care provided.