Inspection on 12/05/09 for Orchard Residential Care Home

This inspection was carried out on 12th May 2009.

CQC found this care home to be providing an Good service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Orchard Residential Care Home 23/04/08

Extracts from inspection reports are licensed from CQC, this page was updated on 15/11/2009.

Annual service review Name of Service: Orchard Residential Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Debbie Corcoran Date of this annual service review: 1 2 0 5 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service Address of service: St Marys Road Huyton Liverpool L36 5UY 01514806056 01514806056 admin@flightcare.co.uk www.flightcare.co.uk Flightcare Limited Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Number of places (if applicable): Under 65 Over 65 26 0 The registered person may provide the following categories of service only: Care home only - Code PC To people of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia - Code DE The maximum number of people who can be accommodated is: 26 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Orchards residential home provides personal care to 26 older people who have dementia. The home has two communal lounges and two separate dining rooms. A therapy room has also been provided to enable people to relax with staff support should they become upset or agitated. A separate enclosed garden is accessible at the front of the home. The home is closed to Huyton village so is in easy reach of local transport links. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review: What did we do for this annual service review? The registered provider was asked to provide the Commission with an Annual Quality Assurance Assessment (AQAA). This gives the provider the opportunity to carry out an assessment of the service and to tell us how well outcomes are being met for people using the service, what the service is doing well, what has improved since the last inspection visit and how the service can continue to improve. It also provides us with information on how the provider is promoting equality and diversity within the service and it provides us with data on residents, staffing and policies and procedures. The AQQA was read in detail and some of the information in this has been used to help infom our findings of this annual review. We have looked at whether there have been any complaints or allegations made to the home or to the Commission about the home and how these have been managed. We have considered the findings of the last key inspection and the results of any other visits that we have made to the service in the last 12 months. We have looked at any notifications received from the home. Notifications are made about any incidents which may adversly effect the health and well being of residents and the registered provider has a legal obligation to make these. We have reviewed all information received regarding the home since the last inspection visit. Some of this information may have been received from the owner or manager of the home, from visiting professionals or from direct contacts to the Commission. What has this told us about the service? The providers assessment (AQAA) has informed us that there have been developments to the service over the past 12 months. These developments include; Improvements to the assessment and care planning processes. Improvements in managing medication and regular monitoring of this. All staff responsible for administering medication have received medication training. An activity organiser has been appointed and this person attends 5 days a week. A therapy room has been created to promote relaxation/calmness. There has been redecoration of the ground floor dining-rooms & lounges. Most of the residents bedrooms have been supplied with new furniture i.e. wardrobes, bedside cabinet chest of drawers. All bedrooms have been supplied with a new bed. Two large tvs have been purchased for each lounge. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. After reviewing the afore mentioned information we have concluded that the service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? Annual Service Review Page 3 of 5 We will continue with our inspection plan for this service. We will carry out a key inspection which will include a site visit to the home by 23/04/2010. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 4 of 5 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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