Inspection on 11/03/08 for Osborne House
Also see our care home review for Osborne House for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 11th March 2008.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector found no outstanding requirements from the previous inspection report, but made 2 statutory requirements (actions the home must comply with) as a result of this inspection.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The service helps people to do lots of activities that they enjoy doing by making sure that they can go to day services and go out in the evenings and at weekends. People are helped to go to local places like shops and pubs and staff sometimes help people to learn how to go to places on their own. Staff help people keep in contact with their family and friends. Staff make sure that people can choose and make their own food and try to make sure that they choose things that are good for them.
What has improved since the last inspection?
The written plans, that staff use to make sure they are helping people in the best way, are looked at quite often so that people can be sure they are up-todate. The written plans include what people prefer and how they like to be helped so that everyone knows what they should do everyday to support the people who live in the home. Some residents have new health plans that show staff exactly what they should do to help people to stay as healthy as possible. All of the residents will soon have these plans in their file. The home has a new way of checking that they give people good care and that they are listening to what the residents and other people say about the home.
What the care home could do better:
The manager should make sure that there is a clear way of making sure that new people who come to live in the home can be properly supported and will get on with the other people who live there. The people who own the house could look at how to make the garden a nice place for people to use in the good weather, the residents are very keen to be able to do this. The home must make sure that all the people who work there, even if they do not work there all the time, are properly trained so that they know the best ways of looking after the people who live there.