Inspection on 02/03/06 for Parklands Care Centre

This inspection was carried out on 2nd March 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Parklands Care Centre 18/06/08

Parklands Care Centre 12/07/07

Parklands Care Centre 23/11/06

Parklands Care Centre 22/11/05

Parklands Care Centre 25/01/05

Parklands Care Centre 04/08/04

Parklands Care Centre 15/01/04

Parklands Care Centre 25/06/03

Parklands Care Centre 03/12/02

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Parklands Care Centre 67 Broom Lane Salford Manchester M7 4FF Lead Inspector Richard Dankwa Unannounced Inspection 11:00 2 March 2006 nd X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 3 SERVICE INFORMATION Name of service Parklands Care Centre Address 67 Broom Lane Salford Manchester M7 4FF Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 0161 792 2020 0161 792 8778 Exceler Healthcare Group PLC Care Home 40 Category(ies) of Old age, not falling within any other category registration, with number (40) of places Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 4 SERVICE INFORMATION Conditions of registration: 1. 2. 3. 4. 5. A maximum of 40 service users who are over 65 years of age and who require either nursing care or personal care only can be accommodated. Minimum nursing staffing levels as specified in the Notice issued in accordance with Section 25(3) of the Registered Homes Act 1984 on 11 February 2002 shall be maintained. Minimum staffing as specified in the Residential Care Forum guidance for older people must be maintained for service users who require personal care only. The needs of service users must be continually assessed and staffing levels adjusted to ensure their needs are met. The home should at all times employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection. 22nd November 2005 Date of last inspection Brief Description of the Service: Parklands Care Centre is a care home providing nursing and personal care for 40 residents. Up to 11 residents must require personal care only and shall be accommodated in a designated area on the first floor. There are 36 single bedrooms and 2 twin bedded rooms situated within three floors. The residents that were accommodated at the home were mainly of Jewish faith. All Jewish traditions were observed. A Shomer was employed as part of the staff team and he offered guidance and support to the other members regarding religious practices and cultural observations. A full Kosher menu was provided. The home is located off a main road in a quiet residential area of Salford with car parking located at the front of the building. The grounds were well maintained with a small garden area to the front and a terraced patio area to the rear, which was accessible from the dining room. Both areas were well equipped with garden furniture. Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This inspection was unannounced and it took place on 2 March 2006. The manager of the home was not present at the time of the inspection visit. The administrator supported the inspector during the inspection. The opportunity was taken to speak to some of the residents. The paperwork kept at the home was looked at. The areas that were identified as needing improvements had been carried out. An area requiring improvement was identified during this inspection. The Commission for Social Care Inspection only looked at specific standards that were not looked at during the last inspection so this report should be read together with the previous one to gain a better picture of the services being provided by Parklands Care Centre. What the service does well: What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 6 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 7 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 2, 4. The residents and their representatives were given all the necessary information about their stay in Parklands Care Centre and also the service the home provided. EVIDENCE: All the residents and their representatives were given contracts and a Service User Guide that explained the terms and conditions of their stay at the home. Prospective residents and their relatives were able to visit the home to meet other residents before they made the decision whether to use the services of the home. The home sought advice from specialist services whenever necessary. A District nurse visited one of the residents on a regular basis. The manager had received training in dementia and uses her skills in supporting the residents. A chiropodist and a dietician visited the home to see the residents on a regular basis. The home ensures that all cultural and religious needs of the residents are met. Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 8 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 11. The home did not have policies and procedures in place for managing the deaths of residents. EVIDENCE: The policies and procedures for managing the deaths of residents could not be located at the time of the inspection. The home administrator said that the home had these in place and that the staff treated deaths of residents sensitively and respectfully. The Shomer also said that all cultural and religious needs regarding the deaths of residents were adhered to. The home should ensure that policies and procedures are in place for managing the deaths of residents. The home should ensure that individual requests and preferences are documented in their individual care plans. This may include details of funeral arrangements. Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 9 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): These outcomes were not looked at as they were fully met during the previous inspection. EVIDENCE: Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 10 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 17. The residents’ legal rights are protected and they are supported to exercise them. EVIDENCE: The residents are supported to vote during elections. Social workers from the Jewish Federation advocated for those residents who did not have relatives to represent them. The majority of the residents have family support to ensure that their rights are upheld at all times. Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 11 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 23, 25. The residents live in safe and comfortable bedrooms and surroundings with their own possession around them. EVIDENCE: All the bedrooms had comfortable chairs and adequate furniture for the residents’ use. The residents were encouraged to bring their personal possessions with them when they are being admitted to the home. All the bedrooms had televisions in them. The bedrooms were bright and well ventilated. The conditions in the bedrooms were comfortable and they were heated by central heating. The residents are able to control the temperature in their bedrooms. All bedrooms had water supply. Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 12 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 29. The home ensures that the right staff are employed to look after vulnerable people. This means that the residents’ interest and well being are safeguarded by the recruitment practices of the home. EVIDENCE: The home had policies and procedures in place to safeguard the interest and well being of the residents. The staff files that were examined contained all the required information the care home must keep regarding persons working in a care home. All staff had Criminal Records Bureau check (CRB) and Protection of Vulnerable Adults check (POVA). Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 13 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 37. The home’s policies and procedures and the record keeping as a whole safeguarded the rights and best interest of the residents. EVIDENCE: The policies and procedures were kept in the office and also the staff room to enable the staff to refer to them whenever necessary. All the policies and procedures were up to date. Residents and their relatives had access to their records that were kept in the small office. All records are securely kept to maintain confidentiality. Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 14 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X 3 X 3 X X HEALTH AND PERSONAL CARE Standard No Score 7 X 8 X 9 X 10 X 11 3 DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 X 13 X 14 X 15 X COMPLAINTS AND PROTECTION Standard No Score 16 X 17 3 18 X X X X X X 3 3 X STAFFING Standard No Score 27 X 28 X 29 3 30 X MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score X X X X X X 3 X Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 15 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 Refer to Standard OP11 Good Practice Recommendations The home should ensure that policies and procedures are in place for managing the deaths of residents. Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 16 Commission for Social Care Inspection CSCI, Local office 9th Floor Oakland House Talbot Road Manchester M16 0PQ National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Parklands Care Centre DS0000006718.V281620.R01.S.doc Version 5.1 Page 17 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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