Inspection on 16/07/09 for Pennhaven

This inspection was carried out on 16th July 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Pennhaven 19/06/07

Pennhaven 01/02/06

Pennhaven 11/11/04

Pennhaven 01/07/04

Pennhaven 12/04/04

Extracts from inspection reports are licensed from CQC, this page was updated on 25/11/2009.

Annual service review Name of Service: Pennhaven The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 1 6 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 36 Powderham Crescent Exeter Devon EX4 6BZ 01392255588 01392255588 pennhaven@parkviewsociety.org.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia The Parkview Society Number of places (if applicable): Under 65 Over 65 8 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Pennhaven is a home for eight people who have had mental health difficulties. It is situated close to the centre of Exeter in a quiet residential area of the town. It has nothing to distinguish it as a residential home. The building has three storeys, which include a large kitchen, comfortable lounge room, eight single bedrooms and a cellar where the laundry is situated. It has a pleasant garden and patio area to the rear. Staff are available 24 hours a day. Though some people have lived at the home for several years it is not intended as a home for life and aims to support residents to develop their abilities to move on to more independent living. Inspection reports are available from staff at the home on request. Annual Service Review Page 2 of 6 The current range of fees is between £411 and £800 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 19 June 2007 and the annual service review completed on 17 July 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. The AQAA tells us that over the last year the home has changed the wording on care plans and now write them in the first person to ensure service users are fully engaged in the process. Care plans use the service users words instead of writing notes from the perspective of staff members. The home aims to fully empower people living at the home to participate and become involved in all aspects of their care and to respond quickly to any changes. Service users are supported to reach their goals in life. Staff support individuals to find employment, access education or to participate in other meaningful activities. Support and encouragement is provided for service users to maintain contact with family and friends. The AQAA tells us that the home is fully committed to regularly reviewing and updating their procedures and records. In the last year in-house audits have been developed to support recording methods. There is a clear complaints procedure in place. A comments board is displayed in the entrance to the home, although it is noted that this has not been used during the last Annual Service Review Page 4 of 6 twelve months. Open feedback is encouraged and service users encouraged to discuss any concerns. Robust procedures are in place for the protection of service users. Staff training in this area has increased in the last year. Discussion of complaints and concerns is a standing item at staff meetings. The home aims to provide a clean and homely environment. In the last year bathrooms have been refurbished and bedrooms redecorated. All staff at the home are encouraged and supported to undertake NVQ training. Staff are provided with induction and specialist ongoing training. 5 staff have achieved an NVQ level 2 or above in care and a further 2 are working toward the award. 7 permanent members of care staff are employed at the home. All have been in post for more than a year. There is a low staff turnover and no staff have left over the year. The AQAA tells us that staff training has increased in the last year and includes active listening. The home aims to operate at full occupancy. There have been 4 new admissions during the year. There have been no placement breakdowns. All policies are procedures in operation at the home are regularly reviewed. The manager has many years experience of managing in a care setting and is experienced and skilled in working with people with mental ill health. She is committed to continual improvement and development of the service. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 19 June, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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