Inspection on 17/09/09 for Redclyffe Residential Care Home
Also see our care home review for Redclyffe Residential Care Home for more information
This inspection was carried out on 17th September 2009.
CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Redclyffe Residential Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Stephanie Vaughan Date of this annual service review: 1 5 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Pightles Terrace Rushden Northants NN10 0LN 01933314645 01933359420 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: BPS Care Homes Limited Number of places (if applicable): Under 65 Over 65 0 0 14 24 No person falling within the category Dementia over 65 years of age DE(E) may be admitted to the home when there are already 14 persons in the category DE(E) in the home. No person falling within the category Older People (OP) can be admitted when there are already 24 persons of category OP in the home. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Redclyffe is a care home providing personal care for up to a total of 24 Older People of which up to 14 places are for Residents with Dementia care needs. The Home is a well established building located in a residential area of Rushden within reasonable travelling distance of the town centre and local amenities. Annual Service Review Page 2 of 6 The premises include a new extension and accommodation is provided over two floors with the majority of bedrooms devoted to single occupancy but double rooms are also available. Eleven bedrooms have en suite facilities. Some of the rooms do not meet current space Standards although they remain registered as this home was running prior to The Care Standards Act 2000. Communal space includes homely dining and lounge areas. The Home has a lift enabling Residents to access the first floor except for two bedrooms in the extension where Residents must be able to access stairs. The Home has a garden area which is fenced enabling Residents with Dementia needs to access the gardens freely. The current fees range from 475:00 pounds to 495:00 pounds per week. The service user guide identifies that the fees include accommodation, food, laundry services and personal care. Extra costs include items and services such as hairdressing, newspapers, toiletries, dry cleaning and TV licence charge. Any private healthcare costs such as chiropody; dentist and optician charges are also excluded. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received, or asked for since the last Key Inspection. This included : The Annual Quality Assessments (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for the people using the service. It also gives us numerical information about the service. Surveys returned to us by the people using the service and from other people with an interest in the service. Information about how the service manages complaints. What the service has told us about the things that have happened in the service, these are called notifications and are a legal requirement. The previous Key inspection dated 30th August 2007 and the results of other visits that we have made to the service in the last 12 months. The previous Annual Service Review dated 18th August 2008. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent is their AQAA when we asked for it. It was clear and gave us the information that we asked for. We looked at the information in the AQAA and our judgment is that the service continues to provide a good service to the people who use it. It also shows that the service continues to seek the views of the people who use the service and to make improvements to the service delivery. We have received completed surveys from three of the people who use the service all of these were favorable, specific comments included The staff are very caring and there is a nice atmosphere. I am very happy at Redclyffe its nearly perfect. Another person commented The Home looks after us well. We also received two completed surveys from visiting health professionals one of the comments included I always receive information concerning the residents, which is very precise and relevant to their medical conditions and their care. A very pleasant well run home. We also received three completed surveys from the staff, all of these were very positive and one member of staff commented We meet everyones needs and maintain the well being of the residents - good care is provided. We work hard but there is nothing that I Annual Service Review Page 4 of 6 can think of that needs to be improved. The service continues to let us know about the things that have happened since our last Key Inspection and they have shown that they manage issues well. They work with us and have shown that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan ; we will do a Key Inspection by the 29th August 2010. However we can inspect the service at any tome if we have concerns about the quality of the service or the safety of the people who use the service. Annual Service Review Page 5 of 6 Reader Information
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