Inspecting for better lives Random inspection report
Care homes for adults (18-65 years)
Name: Address: Rocklee 341 & 343 Stone Road Stafford Staffordshire ST16 1LB The quality rating for this care home is: The rating was made on: one star adequate service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Linda Clowes Date: 1 8 1 1 2 0 0 8 Information about the care home
Name of care home: Address: Rocklee 341 & 343 Stone Road Stafford Staffordshire ST16 1LB 01785602347 F/P baugha1@aol.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Ms Jacqueline Downes care home 11 Conditions of registration: Category(ies) : Number of places (if applicable): Under 65 mental disorder, excluding learning disability or dementia 11 Over 65 0 Conditions of registration: The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental Disorder MD 11 The maximum number of service users to be accommodated is 11. Date of last inspection Brief description of the care home Rocklee is a residential care home that provides a service for adults who on admission have mental health needs. The home is located on the outskirts of Stafford town centre, having easy access to a wide range of local transport and amenities. The property consists of two semi-detached houses, the interior structure of which has been altered to allow access throughout. The exterior of the property has been maintained as two semi-detached houses in keeping with the local community. Rocklee provides accommodation for eleven people and has seven single and two shared Care Homes for Adults (18-65 years)
Page 2 of 8 bedrooms. En suite facilities are not provided. However, bathrooms and toilet facilities are conveniently situated throughout the home and are in close proximity to bedrooms and communal areas. Two lounge areas that are comfortably furnished and equipped are provided for communal use. The kitchen consists of two areas with one containing the cooking and dining area and another used as a utility area. There is also a compact laundry area at the rear of the property for communal use. The property stands in its own grounds with a lawned area and shrubs to the front, a private hard-landscaped area to the rear, together with car parking facilities. The care home has a current Statement of Purpose and Service User Guide so that people know what to expect from the service. These documents did not outline charges. Service users and their stakeholders should contact the care home directly to obtain current information regarding the scale of fees. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
The quality rating for this service is 1 star. This means the people who use this service experience adequate quality outcomes. At the time of the key inspection we found that the refurbishment work had been going on for some time. We considered that this was having an adverse affect on the quality of life and privacy of people who use the service. As a consequence, we made three requirements relating to the environment in the last report and agreed timescales for completion with the proprietor of 30 October 2008. The reason for this visit, therefore, is to monitor progress with the requirements and recommendations outlined in the Key Inspection report of 10 July 2008. It was pleasing to see that the proprietor had worked hard and the refurbishment and redecoration work was almost complete. The requirements we made for appropriate locks to be fitted to bedroom doors to promote privacy has been complied with. All bedrooms have been redecorated and refurbished and the care home was fully occupied. Work has been carried out externally to provide appropriate ramping and handrails to the rear entrance to promote the health and safety of people using the service and visitors to the home. People we spoke with told us they liked having keys to their rooms, although it was noted that one person left their key in the door. The proprietor confirmed that this was usual and was the individuals choice. There has been a focus on training for the manager, deputy and care staff in the home that includes Safeguarding (Protection of Vulnerable Adults from Abuse), medication management, various aspects of mental health training including challenging behaviour and sensory hearing. We spoke with a high number of people and received positive feedback regarding their lives at Rocklee. One person remembered our visit from July and eagerly told us that they have settled well and have decided to stay in the home. There is a friendly, welcoming atmosphere and people are busy but relaxed carrying out their alloted tasks and chatting with the manager and each other. The service had updated and reviewed its Statement of Purpose and Service User Guide to reflect current service provision. What the care home does well:
There are comprehensive care plans in place. People at Rocklee have thorough care management programmes agreed with professionals and the people concerned to encourage independece and autonomy. The focus is to support and encourage people until they can confidently move on and live independently in the community. The home works closely with social care, health and mental health professionals in order to provide a person centred service to meet individual needs. Care Homes for Adults (18-65 years)
Page 4 of 8 People told us about their recent five-day holiday in Scotland and were eager to talk about this and tell us how much they had enjoyed it. Peoples life choices are promoted. One person prefers to spend the majority of their time in their own room. One couple are sharing a room and the home had provided facilities for them to make their own drinks in their room. One person enjoyed welcoming people into the home and was encouraged to make drinks for visitors. The home had a positive attitude to promoting peoples strengths. We saw good, professional interaction between staff and people who use the service. People were observed approaching staff with confidence and trust. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No. Refer to Standard Good Practice Recommendations 1 5 It is recommended that each persons contract of terms and conditions of residency specifies the room(s) to be occupied. This will reassure people about their accommodation in the home. It is recommended that an annual formal Quality Audit (Satisfaction Survey) is carried out in order to provide people who use the service with a formal means of expressing their views ab out their lives in the home. 2 39 Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
