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Inspection on 08/09/09 for Stonecroft
Also see our care home review for Stonecroft for more information
This inspection was carried out on 8th September 2009.
CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
Similar services:
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
Extracts from inspection reports are licensed from CQC, this page was updated on 15/11/2009.
Annual service review
Name of Service: Stonecroft The quality rating for this care home is: The rating was made on: two star good service 2 9 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sharon Lacey Date of this annual service review: 0 8 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Leywood Close Braintree Essex CM7 3NP 01376347389 01376347389 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Thera Trust Number of places (if applicable): Under 65 Over 65 3 0 Persons of either sex, under the age of 65 years, who require care by reason of a learning disability (not to exceed 3 persons) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Stonecroft is a detached bungalow situated on the outskirts of Braintree in a quiet residential area. The registered manager is Helen Wilson. The property is owned by Essex County Council and is leased to the Thera Trust to manage the service. The aim of Stonecroft is to provide care for up to three adults with learning disabilities, who stay at the home for short periods of respite care and that they will attend a local Centre during each weekday. Stonecroft is closed between 9.00am and 3.30pm each weekday but people that use the service are able to stay at the home at the weekend. The property is homely in appearance, well decorated and furnished and spacious. There are 3 single bedrooms, a bathroom, a separate toilet, lounge/dining room, kitchen, laundry room, conservatory and a large garden. Access to the property is good and parking facilities are available on the drive at the front of the house.
Annual Service Review Page 2 of 6 Responsible Individual change. 2 9 0 9 2 0 0 8 The manager stated that fees for accommodation are dependent on the length of stay and the persons needs. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we have received, or asked for, since the last Key inspection. This included : An Annual Quality Assurance Assessment form (AQAA). This is a self-assessment form completed by the provider, which focuses on how well the provider considers they are meeting the outcomes of the people using the service. It also provides information about the service and how they may intended to improve over the next 12 months. Information from this document has been used in this report were appropriate. We also look to information received by the CQC since the last inspection in the form of notifications. These forms are required to be submitted to the CQC to advise of any issues/incidents that may have happened in the home that may affect the residents welfare. Questionnaires were sent to the manager to distribute between residents and relatives (15), staff (15) and other health care professionals who may visit the Home (3). At the time of writing the report eight residents and relatives had returned questionnaires and also four staff. Where possible information and comments from the questionnaires has been included in this report. We also looked at the previous Key inspection report and any complaints, concerns or safeguarding referrals that the CQC may have received since the last inspection. Finally, any other relevant information that may have been received from other organisations has been viewed . What has this told us about the service? The Manager sent us their Annual Quality Assurance Assessment (AQAA) within the timescale given. This contained clear information about the service and provided all the information we required. It was clear what had been improved at the home in the last 12 months, and also what their plans were for the next 12 months. On looking at the AQAA, our judgement is that the home is still providing a good service and they are aware of what further improvements they need to make. On viewing the last Key Inspection report, which took place on the 29th September 2008, it reported that the service had a dedicated team of staff, most of whom had achieved their NVQ level 2 in care. Service users spoken with were satisfied with the service, stating I like it here, the staff are kind and helpful. Another person stated that staff were friendly, and never rushed them, enabling them to take things at their own pace; this had clearly been important to them. The service aims to be flexible, and provide what people who use the service want. This is achieved by clear, person centred care plans that are regularly reviewed to provide a consistent and wellmanaged service. Staff consulted were confidant that they had the skills to do their work, having received a good level of training, and felt that they were well supported, both by their manager and by each other. Comments received form the recent questionnaires included they create a home from home, they feed us well, they make me happy, they are all friendly and welcoming, my daughter loves going! - so Annual Service Review Page 4 of 6 they must do everything well and staying at Stonecroft helps me to be more independent for when I can live on my own - I love going there. During the period since the last Key inspection the CQC have not been made aware of any complaints about the service or of any circumstances that place people at risk of harm or their welfare. Feedback from the questionnaires showed that the people who use the short stay service are aware of who to raise any concerns with and one staff member reported Stonecroft has a complaint and compliment procedure that is sent out to all families/carers annually to remind them if they have any issues who to contact. The AQAA reported that the home has not received any complaints over the last 12 months. Questionnaires received back were very complimentary about the service and comments include staff have always been very friendly and try to cater for my leisure wishes, I like to go out with them in the evening and I like the food and the staff are nice and I love going there. Improvements that have occurred since the last Key inspection include improving their menu and introducing photos of different foods to help the people who use the service to show them their preferences during their short stay. They are also consulting with Essex County Council regarding the opportunity to provide staffing on a regular basis during the week to meet individual need. This would mean that people who use the service would have days off during the week from their day service, college or work and be supported by the staff at Stonecroft. This was an area that was highlighted in some of the questionnaires. These included I would like Stonecroft to open all day so I could go more, It would be beneficial to service users to have the availability of an extra member of staff on shift at weekends and some evenings to enable users to have individual choice in their social activities and sometimes it would be better to have 2 staff on shift as only having one person means that if someone refuses to go out then nobody can go - 2 staff could offer a bit more choice. What are we going to do as a result of this annual service review? Based on the information available to us we are not going to change our inspection plan, and will do a key inspection by 5th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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