Inspection on 04/02/09 for The Heathers Nursing Home
Also see our care home review for The Heathers Nursing Home for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 4th February 2009.
CSCI found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Generally the home was found warm, clean, tidy and free from offensive odour. Individuals living in the home were found relaxed in their homely environment and looked well cared for with positive and respectful interaction with staff. The Annual Quality Assurance Assessment stated that the organisation has a robust recruitment process to ensure that the right people are recruited. All workers receive a job description and a hand book. All staff receive induction training and regular updates. The home has a clear and accessible complaints procedure that illustrates time scales and how complaints are dealt with. Aids and equipment are provided in sufficient quantity to assist care staff in meeting the needs of the indivisuals living at the home.
What has improved since the last inspection?
The AQAA stated that the home had invested in clinical equipment for example matresses, hoists and hospital beds. Staff now enjoy benefits such as bonus sheme, enhanced rates for overtime, non contributary life insurance. All staff have a trainng plan. The new " common induction" has been introduced to all staff.
What the care home could do better:
The requirement that we made in relation to person centred care for one new resident had been met before this report was completed. The new manager assured us that she would provide all the residents with person centred care plans tailored to their needs. We would review this at the next inspection. We made recommendations in relation to medication adminstration and auditng accidents.