Annual service review
Name of Service: Thornhill House The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Richards Date of this annual service review: 1 0 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Church Lane Great Longstone Derbyshire DE45 1TB 01629640034 Telephone number: Fax number: Email address: Provider web address:
matron@thornhillhouse.org Name of registered provider(s): Name of registered manager (if applicable) John Thornhill Memorial Trust Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Registration to include the accommodation of two named service users (as specified on the notice of proposal) into Thornhill House under the category DE,E - not transferable to any other service users, other than those as named. The maximum number of persons to be accommodated within Thornhill House is 17 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: change of certificate 13/08/09 - registered manager vacancy. Number of places (if applicable): Under 65 Over 65 0 17 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Thornhill House is operated by a registered charitable trust whose patron is the Duchess of Devonshire. The home provides nursing and personal care and support for up to seventeen older persons. It is purpose built single storey accommodation located in the village of Great Longstone, approximately three miles north east of the market
Annual Service Review Page 2 of 6 town of Bakewell. The home provides all single room accommodation with an en suite facility to each. There is a choice of lounge and dining facilities and suitable bathing and toilet facilities. There is a central kitchen and separate laundry facility and a range of equipment both environmental and individual to assist those persons with physical disabilities, including an emergency call system throughout. The gardens are very well maintained and provide level access for service users, together with seating. Car parking spaces are also provided. The Registered Manager has internal general management and there is a team of nursing, care and hotel services staff, together with a number of volunteers from the local village and surrounding area. External support is also provided via the charitys board of trustees. There are excellent arrangements to enable residents to engage in activities of their choice, which are planned by the activities co-ordinator employed. Close links are also well established with the local community and there is a meals on wheels service, which also operates from the home via employed volunteers. A copy of the most recent inspection report for this service is available on request from the office at the home. Funding arrangements are by way of either individually agreed private contracts or via local authority and, or primary care trust agreements for those who may be eligible to assistance with funding for their personal and, or nursing care. Up to date information about fees charged, what they cover and funding arrangements may be obtained directly from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The quality rating for this care home is 3 stars, excellent. This rating was made on 19 September 2007, which was the date of the last key inspection. The date of the last Annual Service Review was 02 october 2008. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. Surveys returned to us by people using the service and from other people with an interest there. Information we have about how the service has managed any complaints. What the service has told us about things that have happened there. These are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made for this service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all of the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. People living in the home always tell us that they are happy there. They are particularly pleased with the nursing care they receive and their relationships with staff. We received many comments from people who live in the home. From relatives of people who live there and from staff These included, The staff are always pleasant and cheerful. They do everything well, including the service from carers and nurses. I dont think you would find a better home if you looked. The general atmosphere and cooperation of all the people involved is intimate and nice. Annual Service Review Page 4 of 6 We also received a consistent number of comments where people thought improvements could be made. These refer to increasing staffing levels during the morning and at night and by providing a more varied menu at tea time. We recommend that the service consults with people further about these issues. However, the home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide overall excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequencies Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. However, we can inspect the home at any time if we have concerns about the quality of services there or the safety of people using it. Annual Service Review Page 5 of 6 Reader Information
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