Inspection on 20/10/09 for Tregertha Court
Also see our care home review for Tregertha Court for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 20th October 2009.
CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Tregertha Court provides personal care and support for a maximum of 38 people. On the day of the inspection residents looked well cared for. The `expert by experience reported that `All spoken with made appreciative comments about the manager and staff saying, `The staff are very good`, `All very nice people`, `No problems with the staff`, `They are very caring and take very good care of all the elderly and infirm people living here`. Staff were observed working with people in a positive manner which resulted in individualised care and support. Pre admission assessments are always carried out to ensure that the home can meet the needs of the person. Ongoing training means that staff are up to date and have the skills to look after the residents. Documentation and records seen were well organised, up to date and stored as required. People are given choices about how they spend their time. Entertainers are bought into the home regularly and the variety of communal space means that people can spend time where and with whom they like. The `expert by experience` reported that `All spoken with were very appreciative of the services of the activities co-ordinator who attends for six hours three times a week and leads craft, quiz and bingo sessions. Outside entertainers also visit`.
What has improved since the last inspection?
Some areas of the home have had carpets replaced and a number of rooms have been redecorated. This ongoing redecoration and refurbishment means that people have a safe, homely and comfortable home in which to live. Staffing levels have been reviewed resulting in 2 care staff starting work at 7am to support the night staff and therefore offering residents more choice about their daily routine. The work to improve bathing facilities is ongoing but some improvements have been made.
What the care home could do better:
The manager should ensure that care plans and associated risk assessments are update to reflect peoples changing needs. This means that care staff would always have the most up to date information about how to care for and support a resident. The provider should continue with upgrading bathroom facilities to ensure people have sufficient and suitable facilities that are adapted to meet their needs. Doors to peoples private accommodation should be fitted with locks suited to their abilities and accessible to staff in emergencies. Service Users should be provided with keys unless their risk assessment suggests otherwise. Until this has been achieved the provider should ensure that the Service Users Guide states that there are no locks on the doors and if one is required this should be discussed with the manager who can make individual arrangements. Each person should have lockable space for medication, money and valuables and be provided with a key which they can retain (unless the risk assessment suggests otherwise). Until this has been achieved the provider should ensure that the Service Users Guide states that if lockable space is not yet provided but if it is required this should be discussed with the manager who can make individual arrangements. The registered provider should continue to consider moving the laundry to a more accessible position or making the current one more accessible and safe for staff. The registered provider should ensure that the manager has access to the internet (from Tregertha Court) to ensure she (and other relevant staff) have access to the CQC website, Department of Health website and other relevant websites to enable them to keep up to date with current good practice recommendations and new legislation. This will benefit the staff and the ongoing welfare of the residents.