Inspection on 13/10/09 for Venetia House
Also see our care home review for Venetia House for more information
This inspection was carried out on 13th October 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Venetia House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Martin Hefferman Date of this annual service review: 1 3 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 348 Aylestone Road Leicester Leicestershire LE2 8BL 01162837080 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: No additional conditions of registration. Mrs Phyliss Turner Number of places (if applicable): Under 65 Over 65 12 12 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service This is a well established home for people with learning disabilities and / or mental health problems. It is located in the Aylestone area of the city and is on a main bus route. The homes accommodation is over three floors, the first floor being accessible by a stair lift. There are two double and eight single rooms. One of the double rooms is located on the ground floor and there is also a ground floor bathroom. A large lounge is situated on the ground floor as well as a small sitting area where people may smoke. There is also a small lounge on the first floor. The dining room is located near to the kitchen. People who live at Venetia House are encouraged to use the kitchen to make snacks and drinks with the appropriate support of staff. There is a large, wellmaintained garden to the rear of the home with three patio areas where people can sit.
Annual Service Review Page 2 of 5 Fee levels at the time of the last inspection ranged from £297 to £398 per week. People who use the service had received a copy of a guide, which contained information about the home. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the home. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the home. These are called notifications and are a legal requirement. - The previous key inspection. - What other people have told us about the service. The date of the last key inspection was 09/01/08 and the last annual service review, 05/01/09. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service, they continue to make improvements and they know what further improvements they need to make. The AQAA indicates that POVAFirst & Criminal Records Bureau disclosures are obtained for all staff before they start work. Information has been provided to people who use the service on issues such as swine flu. Alterations are planned to the kitchen / dining area to improve the look of the area and to increase the proximity of staff. No comment cards were received on this occasion. We did however receive comment cards from eleven people who use the service and three members of staff when we completed the last annual service review. All of the people who use the service were very satisfied with the quality of the care they receive. Their comments included the following: I have lived here for a few years and enjoyed living here; This is one of the best homes Ive been in. They are very caring and do their best. When asked what the home does well, a member of staff stated that our residents are our main concern and are always put first. We make Venetia House a real home (not a residential care home). I would like to think that all staff give 100 per cent to the residents care and needs. I certainly do. Four requirements were made at the time of the last inspection relating to the Statement of Purpose & Service User Guide and the recruitment & training of staff. What are we going to do as a result of this annual service review? We will do a random inspection by 8th January 2010 to ensure that requirements made at the time of the last inspection have been met. Annual Service Review Page 4 of 5 Reader Information
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