Inspection on 28/07/09 for Waters Edge Care Home
Also see our care home review for Waters Edge Care Home for more information
Due to difficulties updating our database, this is probably NOT the latest inspection report for this service. Please check the CQC website instead. We hope to resume regular updates of BestCareHome soon.
The following inspection below was carried out on 28th July 2009.
CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The Statement of Purpose and Service User Guide had recently been reviewed and were available for us to view. The previous inspection report is available to read in the main entrance hallway of the home. We examined four care plans. These were signed for by the individual, and followed a clear and comprehensive format, with clear instructions to staff on how to care for each individual. People we spoke to told us they had been involved in their care planning processes and their review. Activities are organised on a programmed basis, and programmes were on display via notice boards throughout the home. People spoken with, and surveys received confirmed that they had been given a copy of the complaints procedure, and knew who to complain to. They said that their grumbles are listened to and acted upon by staff. One relative spoken with said, "I have not had cause to complain, but I can alway pop in and see the manager any time." The home provides a clean, well maintained environment throughout. Individual bedrooms were personalised, and contained homely, comfortable furnishings. Staffing levels had been maintained, and there is a good system in place for the safe recruitment of staff.
What has improved since the last inspection?
The Annual Quality Assurance Assessment document, completed by the care manager told us about the following improvements: "Monthly managers training day at head office. Operations feedback form which is completed and emailed to head office. Policy and procedures have been improved We have reviewed our practices in line with new legislation e.g. Dols/ mental capacity act. We have a 5 day induction programme and the home is committed to having a care team that has a full understanding of the needs of the residents. We listen attentively to the staff and residents and act upon any issues/concerns they have. Continue to provide as much training as possible and take advantage of long distance training. Staff have enrolled on the palliative care course, this will improve staff confidence. We hold more meetings involving the residents and families. We have changed entertainers that come into the home and where we take the residents on trips. We have weekend activities and have involved the community in our activities. The British Legion, Alzheimers Society and Dementia care support. The organisation introduced complaint cards and comment cards. This makes the complaints procedure easier for the residents. They are in the residents rooms and displayed in the reception. We maintain open and honest communication with residents and their families.Rooms that have been refurbished are of a high standard. The organisation is committed to improving the environment and any Health and Safety issues in and around the home. We have provided defibrillator training and there is a defibrillator on site. The manager and deputy have been trained as trainers with the defibrillator so they can refresh staff in the use of the defibrillator and train new staff."
What the care home could do better:
When a person is being discharged from hospital, the care manager should ensure that the individuals care plan is kept under review, so that staff have clear and up to date instructions, and know how to care for that person. People using the service should be able to have their say about what is on their menu. Shelving should be installed in en-suite bathrooms to enable the safe storage of toiletries. Quality assurance systems should be expanded to include other health professionals. Results from surveys should be collated and feedback to people using the service and staff.