This inspection was carried out on 30th June 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Whiteacres Residential Care Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Debbie Williams Date of this annual service review: 2 7 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 40 Whitehill Road Ellistown Leicestershire LE67 1EL 01530260415 01530260415 genesishomes2003@yahoo.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Genesis Homes (Essex) Ltd Number of places (if applicable): Under 65 Over 65 0 0 0 0 18 18 18 9 No one in the category DE(E) may be admitted into Whiteacres Residential Care Home when there are already 18 persons of category DE(E) already accommodated in this home. No one in the category MD(E) may be admitted into Whiteacres Residential Care Home when there are already 18 persons of category MD(E) already accommodated within this home. No one in the category OP may be admitted into Whiteacres Residential Care Home when there are already 18 persons of category OP already accommodated in this home. No one in the category PD(E) may be admitted into Whiteacres Residential Care Home when there are already 9 persons of category PD(E) accommodated in the home. No person to be admitted to Whiteacres Residential Care Home in the categories OP, PD(E), DE(E), or MD(E) when18 persons in total of these categories/combined categories are already accommodated in this home. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months?
Annual Service Review Page 2 of 6 If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Whiteacres is a home situated on the main road in Ellistown, a village in the North of the County of Leicestershire. The home is situated on a bus route to Leicester and Coalville, and is closely situated to shops and green areas. The home can accommodate up to 18 people, and is registered to admit residents within the Dementia (DE) Mental Disorder (MD), Old age (OP), Physical Disability (PD) groups. The home has 18 single bedrooms some having en-suite facilities. A number of bedrooms are under the current regulation size, though this has been recognised appropriately with information contained in the Statement of Purpose. Resident accommodation comprises of 2 lounge areas and a dining room, bedrooms are split between both floors in the home and a passenger lift services both floors of the home. A copy of the latest Commission for Social Care Inspection, inspection report is available at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information we received or asked for since the last key inspection. This included the annual quality assurance assessment (AQAA) which the provider sent us. The AQAA is a self assessment tool that focuses on how well outcomes are being met for people living Whiteacres. It also gave us some numerical information about the service and information about how the providers have managed any complaints. We also looked at the notifications the providers sent to us since the last key inspection. Notifications are a legal requirement and the providers send us a notification about any event that potentially affects the wellbeing of people living at Whiteacres. The previous key inspection and any other visits we have made to the service in the last twelve months and any information we have received from other organizations about Whiteacres. We also sent surveys out to three people living at Whiteacres and to three staff members. We spoke with the acting manager to check that we had all the information we required. What has this told us about the service? The provider sent us their AQAA when we asked for it. The AQAA was clear and comprehensive and gave us detailed information about the service and the improvements the providers have made or are working towards. The providers have kept us informed about any changes or incidents that have occurred at Whiteacres in the last twelve months and have responded professionally and appropriately at all times. The Care Quality Commission has received two complaints about Whiteacres since the last key inspection, we investigated one complaint along with social services and the complaint was not upheld. The providers investigated the second compliant and again this complaint was not upheld. The acting manager told us they had referred an incident to social services in line with safeguarding adults policies and procedures, this incident was investigated by social services. The acting manager has recently completed their Registered Managers Award and was in the process of applying to become the registered manager for the service with the Care Quality Commission. On the basis of the information we have looked at, our opinion is that Whiteacres resiential home is still providing a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will carry out a key inspection by the 10th of July 2010. However, we can inspect the service at anytime if we have any concerns about the quality of the service or the safety of the people using it.
Annual Service Review Page 4 of 6 Annual Service Review Page 5 of 6 Reader Information
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