Annual service review
Name of Service: Woodleigh Christian Care Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lynda Dyer Date of this annual service review: 1 4 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Norfolk Drive Mansfield Nottinghamshire NG19 7AG 01623420459 01623460381 sam@woodleighcare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Dr Gail Margaret Walton,Mr John Richard Walton Number of places (if applicable): Under 65 Over 65 0 40 The maximum number of service users who can be accommodated is 40. The registered person may provide the following category of service only: Care home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following category:- Old age, not falling within any other category - Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Woodleigh Christian Care Home is situated 100 yards from Chesterfield Road, which has a bus route into Mansfield town centre, approximately half a mile away. The property is an attractive two-storey, Victorian building, which has been extended in the last 10 years. It provides nursing and residential care for up to 40 older people in single and twin bedded rooms the majority of which have en-suite facilities. There is a shaft lift to assist independent access between floors. There are two lounges and two separate dining rooms.
Annual Service Review Page 2 of 6 A well maintained garden provides a safe outdoor area and is accessible to all of the residents, there are also car-parking facilities on site. The home is run on Christian principles but accepts people from other religions and cultures. The fees currently charged at the home range from £450 - £750 per week plus additional nursing rate when applicable. The fees charged at the home do not include services such as hairdressing, podiatry services and newspapers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was very well documented and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. We have not received any complaints about the service in the last twelve months and the manager told us that the home has not received any complaints within the last 12 months. We received eleven completed surveys from people living in the home and information from these surveys told us that people have received enough information about the home before they moved in. People living in the home said that they knew who to speak to if they were not happy and all but one said they knew how to make a complaint. They told us that staff were always or usually available when they needed them and listened and acted on what they said. People living in the home told us that they always or usually received the care and support they needed. They also told us that there were always activities for them to take part in and that they always liked the food that was provided by the home. Annual Service Review Page 4 of 6 When we asked what the home does well, people said things like, Organising trips and the food is good, everything, I am very grateful for what the staff do for me, it is like one big happy family, There is lots of entertainment and the staff are happy, Good medical care day and night, I feel safe, warm and comfortable and Woodleigh is a home, they all care for me very well and I am happy here. When we asked people living in the home what the service could do better one person said, Better ironing of the outer clothing such as shirts and trousers. We received one completed survey from a relative of a person living in the home and they all told us that the home always meets the needs of their relative and that they were kept up to date with important information about them. They felt that the staff always had the right skills and knowledge to meet peoples needs and that the home always supported people to live their life the way they chose. They said they knew how to make a complaint and if they had raised concerns they had been dealt with appropriately. When we asked this relative what the home does well they said, Woodleigh looks after my relative very well. They are happy there and when we visit we are made to feel very welcome and we are encouraged to join in the activities of the home. We received six surveys back from staff working in the home and the information in the surveys told us that staff are being given training that is relevant to their role, helps them to understand people they work with and keeps them up to date with new ways of working. Staff also told us that they felt there was always enough staff on duty to meet the needs of the people living in the home and that they knew what to do if someone raised a concern with them. When we asked staff what they thought the home does well, they said things like, The owner, manager and staff have an ethos that works well. We support the residents with their physical, emotional and spiritual needs and I am lucky to work for one of the best homes around, staff are trained to a high standard, not just to meet targets but to benchmark other homes to follow, Each resident is treated on an individual basis and given an holistic approach, The home is person centred and residents are offered a wide range of choice in meals, activities and personal care and The manager and owner see the potential in the staff and they listen and act on residents and staff needs and wishes. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 6th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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