Latest Inspection
This is the latest available inspection report for this service, carried out on 12th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 117A & B Hitchin Road.
Annual service review
Name of Service: 117A & B Hitchin Road The quality rating for this care home is: The rating was made on: two star good service 1 7 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Angela Dalton Date of this annual service review: 0 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 117A & B Hitchin Road Shefford Bedfordshire SG17 5JD 01462850022 01462850689 hftbedfordshire@hft.org.uk www.hft.org.uk HF Trust Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Christine Anderson Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 12 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 117 A B Hitchin Road is one of five registered care homes within Bedfordshire managed by Home Farm Trust. HFT are a nationwide provider for people with learning disabilities. The home is situated on the outskirts of Shefford, which has a number of facilities including shops, pubs, restaurants, and a library. The home provides its own transport in the form of two domestic scale vehicles. There is ample parking space, shared with the organisations headquarters/day care facility, which is adjacent to the home. The building has been divided into two units - Once more House and Apple wood House, and provides accommodation for 12 adults with learning disabilities. Each unit has been designed to accommodate six adults, with separate and independent sleeping and communal facilities. Each has its own lounge, dining room, kitchen, bathing and toilet facilities, and individual bedrooms for all service users. There are
Annual Service Review Page 2 of 6 1 7 0 2 2 0 0 9 separate external doors to access each unit, and they are also linked internally, through the upstairs office/staff sleeping in area. Outside, there is a shared laundry room and a large garden. Information relating to the homes range of monthly fees is available. It is included within information provided about the home and individual service users contracts. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we had received since the previous key inspection on 15th February 2009 when the service received a good 2 star rating. The Annual Quality Assurance Assessment was sent to us in November 2009 and completed by the Registered Manager. The AQAA is a self assessment that focuses on how well outcomes are being met for people who use the service. It provides the service with an opportunity to inform us what they are doing well and what areas need improvement. Surveys were sent to people who use the service and to various health and social care professionals. We look at what the service has told us about things that have happened within the service and to people who use the service. We receive this information via notifications and are a legal requirement. The findings from the previous key inspection and the results of any other visits we have made in the last 12 months are included. Relevant information from other organisations and what other people and professionals have told us about the service may be included. What has this told us about the service? The Annual Service Review (ASR) evaluates information about how the service maintains or improves the quality of care. It enables the service to demonstrate how they measure the outcomes for people who use the service and has managed any complaints: the AQAA stated that the service had received one complaint in the past twelve months which had been dealt with within 28 days. The service notified the Commission of safeguarding issues that occurred and how they were dealt with. Surveys reflected that service users were satisfied with the service that they received. People told us that they liked the food and the service did lots of things well including provide help. One person told us that there was nothing that the service could improve upon. Two people told us that they would like more activities and staff to spend more time with them. Staff were positive about communication within the team and the level of support people received but felt that they could offer more college days to more able service users. Staff highlighted that they would like more time to spend inputting service user information on the computer and fewer last minute alterations to the rota. Staff raised the issue that instructions needed to be listened to and that the manager needed to work with staff who under performed. All staff surveys reflected that people who use the service received a high standard of care and support. Annual Service Review Page 4 of 6 The AQAA states that the service continues to provide a homely environment for people that they support. People are encouraged to make choices about daily activities and supported in meeting their emotional and physical needs. Staff are supported to do their work through ongoing training and equality and diversity are promoted through the organisation. Over the next twelve months the service aims to improve the environment, maintain staffing levels, increase training and continue to assist people who use the service to set goals. The service recognises that the recording system can be improved and aims to make it more accessible to people who use the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will review the type of inspection we will conduct by 15th February 2011. The reasons are that there have been very few changes reflected to the current service and the manager has demonstrated what improvements are planned. Annual Service Review Page 5 of 6 Reader Information
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