Latest Inspection
This is the latest available inspection report for this service, carried out on 5th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 13-15 Constitution Hill.
Annual service review
Name of Service: 13-15 Constitution Hill The quality rating for this care home is: The rating was made on: two star good service 2 3 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Judith Last Date of this annual service review: 0 1 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Norwich Norfolk NR3 4HA 01603789450 NOFAX# Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Mr M Talbot,Mrs J Talbot Number of places (if applicable): Under 65 Over 65 16 16 0 0 The maximum number of service users who can be accommodated is: 16 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning Disability - Code LD Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 13-15 Constitution Hill provides support to 16 people who may have either mental health problems or learning disability. Everyone has their own bedroom. No one has to share a room. The home is close to the city centre and its amenities and within easy walking distance of a number of pubs, shops and takeaways.
Annual Service Review Page 2 of 6 2 3 0 1 2 0 0 9 Two Edwardian houses have been joined together. This means that there is lots of space, including a large lounge and conservatory. People can use the garden. In January 2009 when we last visited, it cost from £368 a week to live there. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Surveys returned to us by four people living at the home and by three staff working there. Information we have about how the service has managed any complaints. What the manager has told us about things that have happened in the service. These are called notifications and are a legal requirement. The last key inspection and the results of any other visits we have made to the home, as well as the history of the service. Relevant information from other organisations and what other people have told us about the service. The last key inspection we made of this service was in January 2009, when we made the star rating. What has this told us about the service? The manager sent us the annual quality assurance assessment when we asked for it. It was clear and gave us the information we asked for. We know from our previous visits that staff working in the home have a good understanding of peoples needs. Two of the three staff who wrote to us say that they always have enough information about peoples needs and one says this is usually the case. This means that staff should generally be sure about the kind of support people need and how they are expected to deliver this. All of the four people living in the home who wrote to us, say that they are treated well by the staff and manager. They also tell us that they are able to make decisions about what they do. Three out of four say staff and managers always listen to them and act on what they say, and one says this is usually the case. One person wrote that I feel the staff are all very approachable. This shows that people are able to make decisions about their lives and the support they need and feel that staff listen to their views. People told us last time we visited that they felt well supported by staff. The manager has told us that they could do better with regard to training. One staff member wrote to us that they did not feel their training kept them up to date and helped them to Annual Service Review Page 4 of 6 understand peoples needs. When we next review the service, we will expect the manager to give us information about what he has done about training. We know that there is stable management and that there are few staff changes. This means that people are able to get to know the staff who work with them, and staff can develop an understanding of peoples needs. The manager says that people have access to the complaints procedure and are spoken to about how they can raise concerns. Staff surveys tell us that they know what to do if someone expresses concerns about their care. One of the service users wrote that they dont know how to make a complaint if they need to. However, three other people are clear about how they can make complaints. This helps show peoples concerns would be taken seriously. We do know that people tell us staff are approachable, listen to and act on what they say, which suggests that they do have a good relationship with staff. However, the manager also did not mention in the information they sent, any staff training about recognising and responding to abuse to contribute to safeguarding peoples welfare. We will want to look at this more next time we review the performance of the service. What are we going to do as a result of this annual service review? We are not going to change our inspection programme as a result of this review. We think that the feedback we had from people living in the home shows that there are still good outcomes for people. Our current inspection regime means that we would carry out a key, unannounced inspection by 22nd January 2012. Will will review the service again before then and expect the manager to give us more information about any issues highlighted in this review. However, we can visit and inspect the service at any time if we have any concerns about the safety or welfare of people living there. Annual Service Review Page 5 of 6 Reader Information
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