Latest Inspection
This is the latest available inspection report for this service, carried out on 17th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 155-157 Upperton Road.
Annual service review
Name of Service: 155-157 Upperton Road The quality rating for this care home is: The rating was made on: two star good service 1 1 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Linda Clarke Date of this annual service review: 0 9 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 155-157 Upperton Road Leicester LE3 0HF 01162547706 01162547706 sharon.brealey@mencap.org.uk www.mencap.org.uk Royal Mencap Society Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: No Additional Conditions of Registration. Number of places (if applicable): Under 65 Over 65 8 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is located in two connected terraced houses in a popular residential area in Leicester. The property is pleasantly decorated throughout and individual bedrooms are extensively personalised with belongings and decor. The home can accommodate up to eight people with a learning disability. People using the service benefit from easy access to a range of local facilities such as parks, pubs and shops. 1 1 1 1 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included:The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by the people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The report of the previous key inspection which took place on 11th November 2008. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA told us of improvements the home has made in the last twelve months, which included, the continuous improvement plan being discussed at staff meetings encouraging all staff to be involved. Everyone who lives at the home has an accessible support plan, which now reflects their hopes and dreams. Health action plans and communication passports have also been introduced. Mencap has developed What Matters to Me which looks at how the service is meeting peoples needs. The AQAA also told us of planned improvements for the next twelve months which includes, the staff working on What Matters to Me so that staff can review the service and make necessary changes. Continue to improve support plans, and ensure documents are reviewed regularly. We sent surveys to people who live at the home, a majority of surveys were completed with staff support. Surveys told us that people are encouraged to make decisions about their every day lives, and that they have a care plan which details the care and support they need. Surveys told us that staff listen and act on what they say, and that they are Annual Service Review Page 3 of 5 aware of how to complain or who to talk with if they are unhappy. Surveys told us what people like about living at the home, which included the range of activities and recreational interests they participate in and holidays. Surveys we received from staff told us that their recruitment and induction was managed well, with all staff saying that the training they are provided with is of a good quality and enables them to look after people well. Surveys told us that they are supported by their Manager, and that the home is a relaxed and enjoyable place to work. Staff told us that they are encouraged to talk about the development of the home at staff meetings. Staff told us that they are able to support people with and encourage them to be independent and gain skills. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Information within the AQAA told us that the home has not received any complaints in the last twelve months, and we the Care Quality Commission have not received any complaints or concerns within the same period of time. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 10th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
