Latest Inspection
This is the latest available inspection report for this service, carried out on 1st March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 2 Lloyd Road.
Annual service review
Name of Service: 2 Lloyd Road The quality rating for this care home is: The rating was made on: two star good service 1 2 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Hilda Stephenson Date of this annual service review: 2 1 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 2 Lloyd Road Taverham Norwich Norfolk NR8 6LB 01603869469 01603869713 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: New Boundaries Community Services Ltd Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category/ies of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning Disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 2 Lloyd Road is a three bedroomed bungalow in Taverham providing care to three people with learning disabilities. The Home is located approximately five miles outside the city of Norwich. It is situated in a quiet residential area not far from the main road providing access to the city. There is access to local facilities including shops and pubs. The Home has a garden at the rear and parking to the front of the Home. Each of the bedrooms is single and there is a shared kitchen, bathroom and lounge/dining room.
Annual Service Review Page 2 of 6 1 2 0 2 2 0 0 9 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager returned the annual quality assurance assessment (AQAA) which gave us all the information we asked for and gave good clear evidence of how the home has been managed since the last inspection carried out in February 2009. Three requirements were issued following that inspection, the bathroom needed adapting to suit all residents needs, the rubbish needed removing from the garage and a socket in the kitchen needed repairing. The manager has stated on the AQAA that the bathroom has been completely redesigned to suit the residents needs. The results of the other two requirements were not mentioned within the AQAA. The home accommodates three residents with a learning disability, each have there own room and share the communal areas which are always kept clean and tidy. Each resident has a care plan, designed by staff who know the individuals well, the care plans contain there individual care, social and work needs and are included by staff when these are written and reviewed to promote residents wishes and choices. Each new resident has a full assessment of their needs and a transition period for admission is tailored to suit the individual to help them settle in to their new home. The manager said that all residents are supported by staff to attend day services where a variety of activities are organised. Residents are encouraged to live a fulfilling and meaningful lifestyle and are supported in carrying out everyday tasks such as housework and cooking meals, as well as helping with the shopping. The home will place restrictions if a resident personal safety is compromised using a multidisciplinary agreement and risk assessments. People living at the home have always told us that they enjoy living there, and that they can maintain links with family and friends, and especially enjoy the outings. Annual Service Review Page 4 of 6 The AQAA shows that the manager sometimes has to use agency staff to cover shifts, this was highlighted at the previous inspection and staffing levels should continue to be reviewed. Staff continue to receive good training, and have the best interests of the residents at heart. The manager continues to let us know about things that happen at the home and contacts the Care for Quality Commission (CQC) for advice on a regular basis to ensure they manage their issues well. The manager deals with any complaints that are raised in a professional and timely manner and let the Inspector know of any major concerns. The organisational team continue to visit regularly and maintain good relationships with residents, visitors and staff at the home, supporting the manager in maintaining good standards of care. Our judgement resulting in the information showed that the home continues to provide a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection within three years of the last key inspection carried out in February 2009. However we can inspect at any time if we have concerns about the quality of the service or the safety the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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