Latest Inspection
This is the latest available inspection report for this service, carried out on 18th May 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 26 Henley Way.
Annual service review
Name of Service: 26 Henley Way The quality rating for this care home is: The rating was made on: two star good service 1 9 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anthony Barker Date of this annual service review: 0 9 0 3 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 26 Henley Way West Hallam Derby DE7 6LU (0115)9441946 Telephone number: Fax number: Email address: Provider web address:
henley.way@unitedresponse.org www.unitedresponse.org.uk United Response Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 3 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 26 Henley Way is a detached house in a small village development. People living here are provided with adequate accommodation and single rooms. There is a reasonablysized rear garden. The Service offers personal and social care to people with a severe learning disability with associated conditions that include autism and sensory disability. Activities are planned to meet individual needs. 1 9 0 3 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: * The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. * Surveys returned to us by people using the service and from other people with an interest in the service. * Information we have about how the service has managed any complaints. * What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. * The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. * Relevant information from other organisations. *What other people have told us about the service. What has this told us about the service? The Acting Manager returned the Services annual quality assurance assessment (AQAA) questionnaire when we requested it. The AQAA was very comprehensive and provided us with the information we asked for. We looked at this information and our judgement is that the Service is still providing a good service to people and that they know what further improvements they need to make. From completed surveys we received comments from one person who lives at the Service, three staff members and from two external professionals. These comments were all positive. One theme emerging from the surveys is the high level of involvement of people within their local community. This includes leisure activities, social skills training, education and voluntary and paid employment. In response to the question as to what the Service does well, the person living at the Service told us that the Service, supports me well both within my home and in the community. One staff member told us, The people we support have good access to the community. Another said the Service, effectively supports people to find new opportunities within the community (and) to be as independent as possible. One external professional was very positive about this matter, saying that the Service, offers the chance to service users to really participate in society...I really rate the Henley Way team and manager for their obvious conviction towards social inclusion...they really pull out all the stops. The Acting Manager told us in the AQAA that, The people we support have access to local pubs, shops, libraries and leisure centre...(they) are actively involved in their community with volunteer and paid work opportunities. The second external professional considered that the Service, provides a person centred service...has shown a high degree of commitment to caring for (my client) with care staff often doing over and above their normal duties. One member of care staff told us, All staff seem to have a very pro-active approach and I believe all the needs and wishes of the people we support are considered. The Acting Manager reflected Annual Service Review Page 3 of 5 these comments in the AQAA when she said, The people we support have person centred support plans and care plans in place which cover all aspects of personal, social support and health care needs...their likes, dislikes and preferences are clearly outlined in their care plans. She added, Intensive interaction and communication charts have enabled staff to interact with the people we support and this enables staff to respond to their needs more effectively. The Acting Manager described the range of activities and tools that provide the people supported by the Service with increasing degrees of independence and decision making opportunities. She told us about the voluntary and paid employment experiences that two people have and college education. She also said, We have worked on supporting people through using the decision making matrix tool - this records how they have been supported to make a decision by offering choices over a period of time to ensure it is clear what they want. Additionally, the Manager said, We have worked hard on developing a complaints system which is person centred and linked to how the people we support can express that they are unhappy. The Service continues to let us know about things that have happened since our last key inspection. It has shown us that it continues to provide a good standard of care for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 18th March 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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