Latest Inspection
This is the latest available inspection report for this service, carried out on 1st March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 3 Herrick Road.
Annual service review
Name of Service: 3 Herrick Road The quality rating for this care home is: The rating was made on: two star good service 2 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Hilda Stephenson Date of this annual service review: 2 1 0 1 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 3 Herrick Road Taverham Norwich Norfolk NR8 6SQ 01603861076 01603869713 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: New Boundaries Community Services Ltd Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category/ies of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning Disability - Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 3 Herrick Road is a three bed roomed bungalow in Taverham providing care to three people with learning disabilities. The Home is located approximately four miles outside the city of Norwich in a quiet residential area with access to local facilities and shops. There is a small garden at the rear of the Home and shingle parking to the front. There is a communal bathroom, kitchen and lounge/diner. Change of Manager. 2 2 0 1 2 0 0 9 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager returned the annual quality assurance assessment (AQAA) which gave us all the information we asked for within the timescale. It gave good written evidence of how the home has been managed since the last inspection carried out in 22nd January 2009. There were two requirements issued following the inspection the first was that it is required that the residents have their own individual contract which details the service they can expect for the fees, and the second was it is required that the adaptations to the bathroom take place to ensure that the needs of the residents are met. The manager states in the AQAA that the bathroom has been redesigned and refurbished with a shower and hand rail. There is no mention that contracts have been given to residents. 3 Herrick Road is a three bed roomed bungalow in Taverham providing care to three people with learning disabilities. The home is located approximately four miles outside the city of Norwich in a quiet residential area with access to local facilities and shops. There is a small garden at the rear of the building and shingle parking to the front. There is a communal bathroom, kitchen and combined lounge diner. The manager says that new residents undergo a transition period when they wish to move into the home, they have a full needs assessment with relative, advocate or social worker input to ensure the initial admission runs smoothly, this can take some time depending upon the individual. Each resident has a care package in place which is compiled by staff to include care, social work life balance needs, including relevant risk assessments to enable each person to live their chosen lifestyle. Annual Service Review Page 3 of 5 Some residents have communication difficulties and the staff have undertaken a Communication course so that they can ensure that they are using the most effective forms of communication with each of the residents. Residents are supported to attend day services where activities are organised. There has been an increase in staffing levels so that there is usually two staff on duty every day. This has meant that the residents are now able to be supported to take part in a greater range of meaningful activities. It also means that residents can choose to remain at home if they do not wish to go out with the other residents. The communal areas are kept clean and tidy and have recently been decorated with the addition of new furniture for the lounge. The manager continues to manage three small bungalows and this home has a team leader and two support staff who regularly care for the residents. There are still some shifts covered by agency staff although this has reduced over the past year. Staff are well trained and competent to care for residents with some gaining the recommended national vocational qualification (NVQ) in care demonstrating that high standards of care and are continually implemented by the staff team. The manager continues to let us know about things that happen at the home and contacts the Care Quality Commission (CQC) for advice on a regular basis to ensure they manage their issues well. The manager deals with any complaints that are raised in a professional and timely manner and lets the Inspector know of any major concerns. The organisational team continue to visit regularly and maintain good relationships with residents, visitors and staff at the home, supporting the manager in maintaining good standards of care. Our judgement resulting in the information showed that the home continues to provide a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection within three years of the last key inspection carried out on the 22nd January 2009. However, we can inspect at any time if we have concerns about the quality of the service or the safety the people using the service. Annual Service Review Page 4 of 5 Reader Information
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