Latest Inspection
This is the latest available inspection report for this service, carried out on 9th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 31 Wensum Way.
Annual service review
Name of Service: 31 Wensum Way The quality rating for this care home is: The rating was made on: two star good service 2 8 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alan Buttery Date of this annual service review: 0 1 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 31 Wensum Way Fakenham Norfolk NR21 8NZ 01328863440 NOFAX# Telephone number: Fax number: Email address: Provider web address:
www.efitzroy.org.uk Elizabeth FitzRoy Support Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning Disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 31 Wensum Way is a modern semi-detached house providing accommodation and care for up to eight people with a learning disability. The home has accommodation on both floors and access to the first floor is by a flight of stairs or the chair lift. The home is run as two units each providing living accommodation for four people. The bedrooms are all single rooms that contain a wash basin and the ground floor of the home has been designed and adapted to deliver a service to people with special mobility needs. On each floor there is a communal kitchen/dining room, a lounge, adapted bathroom and toilet and on the ground floor there is an additional shower room. The lounge on
Annual Service Review Page 2 of 6 2 8 1 1 2 0 0 8 the ground floor has been made into a sensory/games room and there is a small room on the first floor for the use of those residents that smoke. There is a large well kept garden to the rear of the property that offers access to all residents and a pleasant area to sit and parking to the front of the building. The home is sited in a residential housing estate approximately half a mile from the centre of Fakenham which offers local health amenities, leisure activities and shops. The fees for the Home are approximately #850 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The AQAA was returned to us in good time, and contained comprehensive information about the facilities and service provided to those living in the home. It provided information about the home, and details of staffing including training, changes that have been made in the home, and planned changes for the future. It also demonstrated how the service takes the views of the people living in the home into account in the decisions made, for example they have supported one resident in maintaining a relationship with someone living some distance away, another in going regularly to the football. Residents of the home are also included in the recruitment process and are able to assist in making a decision about new members of staff. These changes have been introduced at the request of people living in the home, and they are encouraged to make their wishes known through care plan reviews, house meetings and day to day conversation with management and staff. Several residents are part of an Elizabeth Fitzroy forum, Voices for Change which enables them to make their views known at a regional and national level. The AQAA indicates that the service maintains a good pre admission assessment, although there have been to changes in the group of people living in the home, and at the present time none are planned. A project looking at the ideal person to share a home with has taken place, involving the residents of the home, and this would be used in assessing a prospective new resident in the future should a vacancy occur. Individual support plans are in place for everyone living in the home and are very person centred, and include details about the persons social background as well as likes and dislikes. Information is provided to prospective residents and their families through information packs and the providers website. The AQAA told is they hope to have the Statement of Purpose and Service User guide on DVD in the coming year. The service continues to offer permanent residential care, and currently has 8 people Annual Service Review Page 4 of 6 living in the home, funded by Norfolk County Council. People who live in the home have access to a range of activities on a daily basis, both within the home and in the local community and we were told in the AQAA that activities are planned 7 days a week. As indicated earlier one person is supported to go to the football regularly, and has a season ticket, another goes to a local Bird reserve on a regular basis. Family and friends are made welcome at all times, and one resident is supported to maintain a relationship long distance by means of telephone and email, and will be supported make visits should they wish to do so. Changes to the menu are discussed by the residents, and they help plan each weeks menu. Pictures of popular choices are available in the kitchen to help them make their choice, and alternative meals are always available should someone not want the menu dish. In recent months a new television set has been purchased, and a cinema screen installed in the sensory room so that people can enjoy film nights. Difficulties with the housing association regarding maintenance were detailed in the AQAA, but these have now been overcome, and planned improvements in the coming year include new flooring and possible a new kitchen. The AQAA showed that there have been no concerns complaints or safeguarding issues in the past year, and confirmed that procedures remain in place should any issues arise, and that staff receive the required safeguarding training. Recruitment procedures ensure that all staff undertake the required checks to ensure that the residents of the home are not placed at risk, and these procedures are in accordance with the regulations. As indicated earlier, residents are part of the recruitment process ensuring the people employed are people they feel able to relate to. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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