Latest Inspection
This is the latest available inspection report for this service, carried out on 24th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 329 Fakenham Road.
Annual service review
Name of Service: 329 Fakenham Road The quality rating for this care home is: The rating was made on: two star good service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Hilda Stephenson Date of this annual service review: 1 9 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 329 Fakenham Road Taverham Norwich NR8 6LG 01603897046 Telephone number: Fax number: Email address: Provider web address:
bobj@newboundariesgroup.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: New Boundaries Community Services Ltd Number of places (if applicable): Under 65 Over 65 3 0 The maximum number of service users who can be accommodated is: 3 The registered person may provide the following category/ies of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning Disability - Code LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Change of Manager. James Vasco now manages the home. 2 1 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 329 Fakenham Road is a three bedroom bungalow situated in a residential area on a main road into Norwich. The service is owned and managed by New Boundaries Community Services Ltd which also own several other care homes around the Norwich area. The service provides care and accommodation for up to three adults with a learning disability who also have challenging behaviours. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager returned the annual quality assurance assessment (AQAA) which gave us all the information we asked for. It is very detailed and gave clear evidence of how the home has improved since the last inspection which was carried out on 21st October 2008. There was one requirement issued at the last inspection, that was for the service to train staff in the subjects relevant to service users. This was covered within the AQAA and has now been completed. There has been a change of manager since the previous inspection, this is James Vasco who is now managing the service alongside two other small homes. The manager explained in the AQAA that regular service user meetings are arranged to obtain views, likes and dislikes in the way the service is run. Two surveys from both residents and staff were received to provide further evidence to form an opinion of the service. The manager pointed out that residents can not always access the community because their was not always a driver available, the staff have supported residents to obtain a bus pass for them to access outside facilities. The manager told us that they have introduced a new care planning process which is based upon personal profiles. Each resident is assessed on their care and social needs before admission, and are included to discuss their individual needs and aspirations. The home has been open for approximately 2 years and has documentation to enable Annual Service Review Page 3 of 5 new residents to make up their own mind before moving in through a staged transition period to ensure that the staff have their best interests at heart. The manager informed us that all complaints and concerns are taken seriously and acted upon and five concerns have been dealt with during the past year in a satisfactory and timely manner. The staff are going to develop a pictorial complaints procedure as a way forward for improvement within the next 12 months. The home has a small loyal staff team of support workers to care for the residents helping residents to remain as independent as possible, offering support with their care needs, as well as when they access the community. The people living in the home have always told us that they are comfortable and happy there. Two of the residents returned the survey. One said I go to lots of activities outside the home. All the residents continued to be very satisfied with the quality of care and continue to take an active role in the day to day running of the home even to the extent of preparing and cooking the meals with staff. The manager continues to let us know at CQC (Care Quality Commission) about things that happen at the home to ensure they manage their issues well, and meets up with other managers to discuss issues within the organisation. Our judgement resulting in the information showed that the home continues to provide a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection within three years of the last key inspection. However, we can inspect at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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