Care Home: 40 Cooperative Street

Annual service review Name of Service: 40 Cooperative Street The quality rating for this care home is: The rating was made on: two star good service 2 1 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Capron Date of this annual service review: 1 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Telephone number: Fax number: Email address: Provider web address:   40 Cooperative Street 01785252645 julie.lindsay-ayres@staffordshire.gov.uk Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Staffordshire County Council Social Care And Health Directorate Number of places (if applicable): Under 65 Over 65 13 0 The maximum number of service users who can be accommodated is: 13 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 13 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 40 Co-operative street is located in a residential area of Stafford. Close to the town centre, it is well situated for access and public transport. The unit is registered for 13 adults who have learning disabilities and complex needs. The service provides a high standard of support to individuals who exhibit behaviours that are challenging. The residential provision is divided into three elements. A ground floor provision for 3 residents, A first floor provision for up to 8, And a two-bedded house in the grounds of the main house. Annual Service Review Page 2 of 6 2 1 1 0 2 0 0 8 The service does not indicate its fee level in its service user guide. People may wish to obtain up to date information directly from the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The information used as part of this Annual service Review included: The annual quality assurance assessment (AQAA) that the service sent us. The AQAA is a self assessment document that focuses on how well outcomes are being met for the people using the service. It also gives us some numerical information about the service. Four surveys provided by people living at the service. Two surveys from staff. Information from health care staff that support people living at the service. Information we have about any complaints and safeguarding received about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. What has this told us about the service? The service tells us that it provides individualised care taking into account each persons needs. At our last inspection we saw that the service completed an assessment of peoples needs before they moved to the service. The AQAA tells us that this practice has continued and that peoples care needs are reviewed to ensure that the service provides appropriate and sufficient resources to continue to meet peoples needs. The service tells us that it treats people as individuals and that staff are trained in equality and diversity issues. They state that staff are meet the different needs of the people that live at the service. Advocates are involved to support people to have their views heard. When we visited last time we saw that the service had person centred plans in place. The service tells us that this has continued and that people are involved in planning and agreeing their own care. The service tells us that is promoting peoples choices for example with decorating and personalising their own bedrooms and by taking into account peoples food preferences. Our last inspection people showed people were supported to take part in group and individual activities. The services AQAA states that day care activities are provided for people dependent on the individuals needs, likes and dislikes. It also tells us that they promote peoples Independence skills by for example two people enjoy cooking and go to the local shops supported by staff and cook their lunch. At the last inspection peoples personal, health care and medication needs were being met. The AQAA tells us that the service is meeting these needs through a multi agency approach involving a range of health care professionals. The service also tells us that peoples medication needs are reviewed and that several are on a supervised medication reduction programme. All staff administering medication are trained. The service tells us that it listens to the people that live at the service and that the Annual Service Review Page 4 of 6 complaints procedure is given to people. All staff are trained in safeguarding issues. The service is on the local authoritys reprovisioning programme meaning that the service is due to close as it is not felt to be suitable to meet peoples needs. This has been the case for at least two years but no progress appears to have been made in moving people to more appropriate accommodation. Part of this issue involves the compatibility of the people that live there. Since January 2009 there have been nearly 300 aggressive incidents of very challenging behaviours and due to this high number of incidents we have referred the service to the local authority to investigate. We do feel that the service is meeting peoples needs as best it can in the current situation and in the current accommodation but feel that this situation needs resolving quickly in the interest of the people that live there. What are we going to do as a result of this annual service review? We are at this stage not going to alter our inspection schedule and will do a key inspection by 20th October 2010. We will await the outcome of the local authority investigation and can bring forward an inspection if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). 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