Latest Inspection
This is the latest available inspection report for this service, carried out on 23rd November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 42-44 Westfield Drive.
Annual service review
Name of Service: 42-44 Westfield Drive The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Butler Date of this annual service review: 1 5 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 44 Westfield Drive Loughborough Leicestershire LE11 3QL 01509210708 01509266616 shaun.ogrady@abbeyfield-loboro.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: The Abbeyfield Loughborough Society Ltd Number of places (if applicable): Under 65 Over 65 0 0 0 15 15 31 Service User Numbers No-one falling within category DE(E) or MD(E) may be admitted into the home when there are 15 persons in total of these categories/combined categories already accommodated within the home. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Last Key Inspection carried out on 1st October 2009. Last Anual Service Review carried out on 23rd September 2008. 42-44 Westfield Drive is a care home for older persons, providing accommodation and personal care for up to thirty one people, some of whom have dementia and/ or mental
Annual Service Review Page 2 of 7 health needs . The home is situated close to Loughborough town centre and is close to a bus route and the local shops. The premises are pleasantly decorated and furnished to a high standard. Bedrooms are situated on the ground and first floors. Access to the first floor is available via two passenger lifts. In addition to their rooms, people also have access to a lounge and a large lounge/dining room. There is a well-maintained garden to the rear of the property. Details of all charges made can be found in the homes Statement of Purpose document, (a document which provides relevant information about the services that are provided) which is given to everyone living in the home and those interested in living in the home. A copy of the latest Inspection report is available at the home, or it can be accessed via the CQC website: www.cqc.org.uk. Further information about the home is available from the registered manager. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? An annual quality assurance assessment (AQAA) was received on the 13th October 2009. It was thorough and contained all the information we asked for. The AQAA told us of improvements that have been made to the service in the last year. This includes forum meetings which have been set up to enable people currently living there to feedback on aspects of life, particularly when first moving in. It told us that activity hours have been increased and a large budget has been provided for the activities leader to use. It also told us that staff training is ongoing and NVQ (National Vocational Qualification) 3 training is now offered to all staff. It told us of how it had listened to the views of people using the service and working for the service and it also told us of the improvements planned for the next twelve months to further improve the service being provided. This includes the Societys website being redeveloped to make it easier to find, and more interactive. More training around dementia associated needs being sourced and a review of all current training taking place. Further moving handling equipment is to be purchased and more administration hours are to be made available to enable the registered manager to spend more time with those using the service. The AQAA told us that the service had received seven complaints in the previous twelve months. A conversation with the registered manager showed us that all complaints received are taken seriously,thoroughly investigated and if shortfalls are Annual Service Review Page 4 of 7 identified, actions are taken to ensure that the best possible service is provided. We sent Have your Say surveys to ten people living at the service, five had been returned at the time this annual service review took place. Comments included in the surveys informed us that people remain satisfied with the service they receive. Comments received included: They keep the home clean. Would like more variety with meals. The home is very caring and supportive, with friendly staff. I feel the home could do a little better with keeping the more mentally frail occupied, although I accept it is difficult, The day to day staff are excellent. They provide good care and activities and the home is clean and homely. They provide a homely environment, all staff have a caring approach to their work and treat residents as people not patients. All staff are very approachable from the manager downwards and always responsive to concerns. I would recommend this home to anyone and commend Mr OGrady [registered manager] for his excellent work in building such an impressive band of employees. We also sent Have your Say surveys to ten members of staff, six had been returned at the time this annual service review took place. Comments included in the surveys returned informed us that staff continue to receive training relevant to their role within the service and they continue to be supported by the management team. Comments received included: The home manages to provide a high standard of care whilst still promoting residents independence. The home is generally pretty clean and tidy and the same can be said for residents. There are many outings and activities planned for the residents which they all enjoy. There could be fresher/healthier food for the residents to eat. Too many tinned/pre packaged foods at tea time. There could be more to occupy the residents in the day time. Need more staff in all areas, kitchen and cleaning staff and laundry always seem to be short staffed. The home cares for and manages extremely well, all the aspects for the elderly with and without dementia. We have a full activity and events diary, all the staff treat and care for all the residents in a very dignified and caring manner. Meals are varied and healthy with a large choice cooked on the premises by a chef.
Annual Service Review Page 5 of 7 Training is ongoing throughout. I think the home management is excellent, the working environment is excellent and the team working is excellent. They give support to families at all times. The manager and staff continue to improve the standard of care on an ongoing basis. Have your say surveys were also sent to health and social care professionals who provide additional support to people who live at the service. One had been returned at the time this review took place. This showed that the service acts appropriatley with regards to peoples medical needs. Comments received included: Excellent care, good understanding of clients needs and appropriate calls to us for advice and visits. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed any issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 1st October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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