Latest Inspection
This is the latest available inspection report for this service, carried out on 25th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 64-66 Ragstone Road.
Annual service review
Name of Service: 64-66 Ragstone Road The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Willis Date of this annual service review: 2 4 0 7 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 64-66 Ragstone Road Slough Berkshire SL1 2PX 01753524869 01753524869 morgan.mkwezalamba@advanceuk.org Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Morgan Mkwezalamba Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Advance Housing and Support Ltd Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users to be accommodated is 8. The registered person may provide the following category/ies of service only: Care home only - (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia (MD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is two detached houses linked together by an office/reception area and is situated in a residential area, which is close to local shops at Chalvey and the town centre of Slough. There are eight beds for people, between the ages of eighteen and sixty-five with mental health needs. The home is run by Advance Housing and
Annual Service Review Page 2 of 6 Support Limited and is staffed 24 hours a day by a team of support workers. are #841.35 per week. The fees Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the service is still providing a good service and that they know what further improvements they need to make. Since the last inspection the service has made the following improvements to its services: The referral process has been improved in the past 12 months so that it more effective and provides a smooth transition for new residents. More effective communication with members of the multi-disciplinary team ensures that the transition is stress free. The key worker sessions have been improved to ensure that the views of residents are listened to and implemented in the care plans. All care plans are wholly personcentred. Residents are being encouraged to further their education. Access to the community is being achieved with minimal support by the staff. Several residents have been involved in voluntary work which has made them feel more valued by the community. Special diets have been provided as recommended by the dietician. Residents can make meals of their choice when they wish to. Closer monitoring of residents health and well-being has reduced the incidence of relapse this has improved confidence and self-esteem. The complaints process is described in detail and is accessible on the notice boards. Residents have been encouraged to bring concerns to their regular house meetings. Residents are being encouraged to look after their own environment and to re-cycle waste. The home has internally recruited a Team Leader to aid management continuity. The staff team has been relatively stable in the past 12 months to aid consistency and continuity for the residents. The level of agency staff use has been reduced. The home has kept within budget and is able to spend money where needed. The home prides itself on its relationship with other agencies. Several residents now self-medicate allowing regular family contact and aiding peoples rehabilitation. Annual Service Review Page 4 of 6 We received completed surveys from all eight residents. The majority were satisfied with the quality of the service they were receiving. Comments received said It provides a happy place to live, with other residents who are friends of mine and the midday meal is well cooked and varied and the staff are very helpful and friendly, my key worker encourages me. We received completed surveys by five relatives or carers. Their comments were varied. There were a number of positive comments such as Staff seem to guide residents well and on the whole I am satisfied with the care provided. There were also several negative comments such as I feel that the home has deteriorated since it was opened and rooms should be redecorated and a new chair should be provided in each residents bedroom We received completed surveys by three staff that work at the service. They confirmed that they were robustly recruited and were well supported and trained. One staff member commented, The home should ensure that users assessed for placement meet mental health criteria. The home should not be used as a respite centre. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide positive outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 20th June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service Annual Service Review Page 5 of 6 Reader Information
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