Latest Inspection
This is the latest available inspection report for this service, carried out on 13th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 75-77 Wickstead Avenue.
Annual service review
Name of Service: 75-77 Wickstead Avenue The quality rating for this care home is: The rating was made on: two star good service 2 7 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rachel Geary Date of this annual service review: 0 9 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 75-77 Wickstead Avenue Luton Bedfordshire LU4 9DW 01582504217 F/P01582504217 H3082@mencap.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Royal Mencap Society Conditions of registration: Category(ies) : learning disability Conditions of registration: Mrs Meaton should complete her Registered Manager Award and NVQ 4 - Care, by 01 January 2006. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 75-77 Wickstead Avenue is a care home registered for up to 5 people whose primary care need on admission is a learning disability. The Royal Mencap Society is the registered provider, while Aldwyck Housing Association owns the building. On the first floor there are five single bedrooms, two bathrooms with toilets and a sleep-in room for one member of staff. On the ground floor there are two lounges, an office, laundry facility, dining area/kitchen, and a large conservatory. There is a well-maintained garden to the rear of the house.
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 5 0 2 7 0 2 2 0 0 9 The home is in close proximity of local facilities and transport links. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection which was carried out on 27th February 2009. What other people have told us about the service. What has this told us about the service? The home did not send us their annual quality assurance assessment (AQAA) when we asked for it and we needed to chase this up on several occasions. We are concerned about the delay in sending in the homes AQAA - which is a legal requirement. When we did receive the AQAA, we noted that it was clear and gave us most of the information we asked for - including information about some improvements that are planned for the service. Some parts of the AQAA had not been completed though. The home does have a manager, but they are not yet registered with the Care Quality Commission. We have been told that an application for registration was sent in last year, but at the time of this review, there was no record of it being received. We have advised that a new application be submitted, and the registered provider and manager are reminded that it is an offence under section 11 of the Care Standards Act 2000 for a person to manage an establishment without being registered with the Care Quality Commission (the CQC) in respect of it. We had a good response to the surveys we sent out with 7 being returned in total - 3 from people living at the home and 4 from staff members working there. People living in the home had received help from staff to complete their surveys and told us that they were supported well by home and that they liked living there. Staff told us that the home has a very supportive management team who work well with clients and staff to make us achieve our goals, and the home meets all needs for all clients in every way. They also told us that things could be improved if there was a staff on-call system and if there was less paperwork and more staff. The home continues to let us know about things that have happened since our last key Annual Service Review Page 4 of 6 inspection. However, taking into consideration everything in this review, we do have some concerns about how the service is being managed. What are we going to do as a result of this annual service review? We will do a key inspection by 26th February 2012, but we will continue to review the service in the mean time. We can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
