Latest Inspection
This is the latest available inspection report for this service, carried out on 6th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for 83 Tennyson Road.
Annual service review
Name of Service: 83 Tennyson Road The quality rating for this care home is: The rating was made on: two star good service 0 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Neil Fernando Date of this annual service review: 0 4 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 83 Tennyson Road Luton LU1 3RR 01582480641 F/P01582480641 ann.dalton@advanceuk.org Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Advance Support Ltd Number of places (if applicable): Under 65 Over 65 1 4 0 0 1. The registered person may provide the following category/ies of service only: Care home only Code PC 2. The maximum number of service users who can be accommodated is: 4 to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia - Code MD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 83 Tennyson Road is a semi-detached residential care home situated in Luton and provides care for four adults who have long-term mental health needs. Advance Housing and Support Ltd manage the home. The accommodation consists of three single service users bedrooms, a bathroom and
Annual Service Review Page 2 of 6 0 3 0 2 2 0 0 9 toilet and the office/sleeping in room on the first floor. The ground floor contains a lounge, a single bedroom, a toilet facility and a kitchen/diner. The utility room is accessed via the kitchen back door. There is a garden at the rear of the house. The home is within walking distance of the two parks and public places. Regular bus service is available to the town, which is approximately one kilometre from the home. A copy of the service users guide and the last inspection report from the Commission is available at the home for any residents and visitors to read. The fee for this home is £673.53 per resident, per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for, since the last key inspection. We have then used the information to assess the home for this annual service review. This includes: The Annual Quality Assurance Assessment (AQAA) - a document which gives the Manager the opportunity to tell us how the home is meeting the standards and regulations. It also includes some useful statistical information about the service. Surveys returned to us by staff working at the home and people using the service. We make use of any notifications received from the service about significant events affecting residents, staff and the running of the home. We also make use of any other information received about the service since our last key inspection; this could be from health and social care professionals, representatives and other stakeholders. The previous key inspection and the results of any subsequent visits to the home. What has this told us about the service? The Manager returned the AQAA to us on 17 November 2009, when we asked for it. It is clear and gives us the information we asked for. Responding to What our service does well, the Manager tells us We have good recording procedures and protocols for work we do with service users. Feedback from external agencies we work with is very positive and recognition that we have supported some quite difficult people. The home has Proactive strategy to enable service users involvement, high profile for diversity and equality issues, thorough policies and procedures and comprehensive training programme and investment in staff development. It offers good consultation processes with staff and service users, and provides effective quality management. In terms of improvement in the previous 12 months, the AQAA indicates We have and are currently carrying out several works to improve the environment and facilities within the home for the service users. For examples, More responsive to service user views, better collection of data for monitoring performance, involvement activities and improved communication with staff. Other works include Research and development of the potential of technology to improve independence opportunities for service users, pilots on service evaluation and the recovery model for people with mental health problems and improved health and safety audit forms. Our judgement based on the information in the AQAA is that the home is still providing a good service and that they know what further improvements they need to make. We have received surveys from four residents and two staff; residents expressed a good deal of satisfaction regarding the quality of services they receive at this home. Comments include: My medicines are given to me, the food is good and the manager Annual Service Review Page 4 of 6 and staff are kind to me; The home treats and attends well to my needs and staff support me when I prepare my meals and The home is always clean and warm. One staff indicated that Staff support the service users develop everyday living skills and Staff encourage service users to participate in various activities. Another staff said As a member of staff at Tennyson Road, I think that we meet the service users needs very well, but there is always room for improvement in any work place. The home has continued to notify us of any events needing to be reported under regulation 37 of The Care Homes Regulations 2001. We have made telephone contact with the Manager on 4 March 2010 and she confirmed the following: There have been no complaints or safeguarding matters arising since the last key inspection on 3 February 2009. Staff have completed their mandatory training; all five members have also successfully completed their NVQ level 3 or 2 course. They work well with us and the service continues to provide good outcomes for residents. What are we going to do as a result of this annual service review? We can inspect this service at any time if we have concerns about the care, welfare or safety of people living and working there. Our plan is to do a key inspection by 2 February 2012, unless information is received to trigger an earlier inspection. There is currently no evidence to suggest that an inspection is required in the immediate future. The performance of this home will continue to be subject to a process of continual assessment and evaluation. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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