Care Home: 89 Thanington Road

Annual service review Name of Service: 89 Thanington Road The quality rating for this care home is: The rating was made on: two star good service 2 9 0 8 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie Sumner Date of this annual service review: 1 4 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 89 Thanington Road Canterbury Kent CT1 3XD 01227764881 Telephone number: Fax number: Email address: Provider web address:   thaningtonrd@mcch.org.uk www.mcch.co.uk MCCH Society Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users to be accommodated is: 5. The registered person may provide the following category/ies of service only: Care home only (PC) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning Disability (LD). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service This home is a large domestic style dwelling that has been adapted to meet the requirements of a residential care home catering for people with a learning disability. The registration details show that Mr Peter Thompson is representing Methodist Community Care Housing (hereafter referred to as MCCH) Society Limited as the Responsible Individual and Mrs Tracey Beale as the Registered Manager. The home was originally registered to accommodate 5 residents, but the conversion of one double bedroom into a single occupancy room effectively reduced its capacity to 4 residents. This should be reflected in the formal registration details. In practice the Annual Service Review Page 2 of 6 2 9 0 8 2 0 0 8 home has been operating with three residents for some time. One bedroom is sited on the ground floor within easy access of a WC/ shower room. The other bedrooms are on the first floor. Although there are ramps to the front and rear of the property and there are some grab rails, access to the rest of the premises has not otherwise been adapted to facilitate access for individuals with mobility impairment. The home has a garden at the back where residents can pursue leisure and social activities or horticultural hobbies. The home is about a mile from Canterbury city centre and all the community and transport links that implies. The home is also on a bus route to Ashford as well as Canterbury with the nearest bus stop about 500 yards away There is an on-site parking bay for up to seven vehicles as well as unrestricted kerb-side parking on Thanington Road. Current weekly fees may be obtained from the registered manager. Information on the services provided and the CSCI reports for prospective residents are detailed in the Statement of Purpose and Service user Guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? The good rating was made at the last Key Unannounced Inspection on 29th August 2008. We will do another key unannounced inspection by 28th August 2010. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2. Information we have about how the service has managed any complaints. 3. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 4. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 5. Relevant information from other organisations. 6. What other people have told us about the service. What has this told us about the service? The home returned the annual quality assurance assessment (AQAA) when we asked for it. This was clear and comprehensive. The AQAA told us about the improvements that have been made to the service in the last 12 months. They told us they have become more person centred. They have started having circle of friends meetings for all the people living in the home and they have started to develop their positive future plans. They have introduced a lot more activities and given people opportunities to participate in new events. Decision-making care plans have been written for each person, to help staff and others support and encourage the people living in the home to make more decisions. They have updated the records they keep for helping each person to manage their money. They say they have set team meetings to a specific day of each month so all staff are aware in advance when they are going to take place. Also a specific agenda has been devised so that each meeting everything is discussed and nothing gets left out. The manger has now completed her NVQ level 4 and attended and completed a management and development course. They also tell us about plans they have for improving the service. They are going to get as much information from previous staff, friends and family to produce a history book for each person. They are going to use this information as well as the knowledge staff have of the people living in the home to continue to develop positive future plans for each person. They are going to encourage the people living in the home to make more decisions for themselves with the support of staff and others. They are going to keep reporting and chasing up maintenance isssues and keep a record of this within the house for evidence. They are going to keep the house clean Annual Service Review Page 4 of 6 and well decorated. And re-decorate the bathrooms once the adaptions have been made. The company has introduced a new scheme for staff that have good attendance records, this is a pilot to see whether this can support staff to improve their attendance levels over a six-month period and therefore improve service quality for the people living in the home. There are plans for the manager and staff to continue attending further training and develop their skills. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!