Latest Inspection
This is the latest available inspection report for this service, carried out on 13th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Abberdale House.
Annual service review
Name of Service: Abberdale House The quality rating for this care home is: The rating was made on: two star good service 2 2 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Martin Hefferman Date of this annual service review: 1 3 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 165-169 Hinckley Road Leicester LE3 0TF 01162915660 F/P01162915660 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Miss Joanne Lynn Taylor Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Portland Care Homes (Bushey)Ltd Number of places (if applicable): Under 65 Over 65 0 0 0 24 24 24 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abberdale House provides personal care and accommodation for twenty four older people with a physical frailty and / or mental health needs. The home is a converted property in a residential area on the Hinckley Road on the outskirts of Leicester city centre. It is easily accessible by car or public transport and there is limited parking available on the road outside. There are three lounges, one of which is used as an activities room, and a large pleasant dining room. The bedrooms are on the first and second floors, which can be accessed by the stairs or a passenger lift. There is a paved seating area with chairs
Annual Service Review Page 2 of 6 2 2 1 0 2 0 0 8 and table where people may sit in the better weather. There is a well-used bird table and feeding area which the residents enjoy watching. At the time of the last inspection, the fees were within the Local Authority bands and were negotiated on an individual basis. There were extra charges for hairdressing, chiropody, newspapers and personal items. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the home. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the home. - Surveys returned to us by people using the service and from other people with an interest in the service. - What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. - The previous key inspection. - What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service, they continue to make improvements and they know what further improvements they need to make. A new care plan system has been introduced since the date of the last inspection. Risk assessments have been rewritten and reviewed. A part-time activity organiser has been employed and new equipment purchased. A number of rooms have been redecorated and new furniture has been purchased for the dining rooms & lounges.The AQAA indicates that the home intends to further increase the amount of activity available and to continue upgrading & redecorating bedrooms. We received comment cards from ten people who live in the home. All of the cards had been completed with the help of staff members and there was considerable consistency regarding peoples responses and comments. All of the people who responded were satisfied with the quality of the care they receive. When asked what the home does well, their comments included the following: Cares in every way; Looks after me. Good meals; Looks after me well. Good food and plenty of tea; Keep me clean. Feed me well; Good food and cares for me. Makes sure Im clean and happy; They do everything well for me; Look after me very well. Makes sure Im nice and clean. Makes life very comfortable for me; Look after me well. Dress me nice. Make sure Im clean. We also received comment cards from three members of staff. When they were asked what the home does well, their comments included the following: Looks after the residents & staff very well. When new staff start they are offered lots of training; The care staff are very good with people in the home. They all work well with each other, give help & support with concerns; High standards of care are delivered. Promotes independence. Staff are well trained. Refurbishment ongoing. Individual needs met. The home continues to let us know about things that have happened since our last key inspection. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 22nd October 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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