Care Home: Abbey House

Annual service review Name of Service: Abbey House The quality rating for this care home is: The rating was made on: two star good service 2 6 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Deborah Calveley Date of this annual service review: 2 6 0 7 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: 20 - 22 Albert Road Bexhill on Sea East Sussex TN40 1DG 01424222534 01424225789 abbey@angelhealthcare.co.uk www.angelhealthcare.co.uk Angel Healthcare Ltd Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 23 The maximum number of service users who can be accommodated is: 23 The registered person may provide the following category/ies of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - OP Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abbey House is a well-maintained, large detached Victorian property situated in the centre of Bexhill-on-Sea in East Sussex. The shops, transport and Bexhill seafront are all within easy walking distance from the home. The interior of the house has been extensively refurbished to provide a pleasing and comfortable environment for up to twenty-three older people. Residents accommodation is all in single rooms, provided on three floors, with level access via a passenger lift. The residents private garden at None 2 6 0 9 2 0 0 8 Annual Service Review Page 2 of 7 the rear of the premises is well maintained. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? The last key inspection for this service was undertaken on the 26 September 2008 where the quality rating was judged as good- 2 star We looked at all the information that we have received or asked for since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service these are called notifications and are a legal requirement. Telephone contact was made with the home on the day of the Annual Service Review so as to clarify any changes to the service. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. What has this told us about the service? The AQAA was received 30 June 2009 and contains clear relevant information that is supported by a range of evidence. The AQAA lets us know about changes they have made and where they still need to make improvements. It shows how they are going to do this. The data section of the AQAA is accurately and fully completed. The home have a range of written information about the home, its services and facilities which is provided to all prospective people who may use the service. The homes inspection reports, the Service User Guide and Statement of Purpose are available in the home. The AQAA states that the home provides a good standard of care in a warm, friendly and well maintained environment. Admissions are not made to the home until a full needs assessment has been undertaken. This includes offering an invitation to view the home to prospective resident and relatives. Trial visits are available and the home have a number of people who visit for regular respite care. The home ensure that all the people who use the service have a plan of care for all aspects of daily living and long term outcomes based on the care management assessment and the homes own assessment of needs. End of life care is also provided with support from the G.P and other health professionals. Annual Service Review Page 4 of 7 The home review each care plan regularly and more frequently if it is required due to changes in general condition of the people who use the service or if the staff have identified any risk. Each care plan includes risk assessments which are also reviewed regularly. The AQAA states that staff receive regular training in care planning and the home are currently reviewing the system used to ensure it is staff friendly. They state they want to also promote the involvement of the people who use the service. The home are flexible regarding visitors visiting their family/friends as long as consideration is shown to all the people who live in the home. The home provide a range of activities and this is an area that is identified as an area to improve with more one to one sessions and individual activities. The home invite the family to take part on birthdays and other festive celebrations. The AQAA states that the home want to involve the people who use the service in running the home by holding more resident meetings. The home keeps a full record of complaints and this includes details of the investigation and any actions taken. Unless there are exceptional circumstances the service always responds within the agreed timescale. The AQAA states that there have been no complaints received and there have been no safeguarding alerts raised. All staff receive training to protect the people who use the service and a thorough recruitment process also promotes the safety of the people who use the service. Staff members are trained and competent in health and social care matters. The home arranges training on health care topics that relate to the health care needs of the people who live in the home. Induction training is in line with the Skills for Care requirements. Staffing levels are reviewed regularly against the needs of the people who use the service. It was highlighted in the AQAA that the manager needs to ensure that time is made to undertake staff supervision regularly. The home provides a physical environment that is appropriate to the specific needs of the people who live there. There is a continual programme of redecoration in place. The manager has a clear understanding of the key principles and focus of the service based on clear values and priorities. The manager is aware of current developments both nationally and by Care Quality Commission and plans the service accordingly. The previous report was positive and the AQAA reflects that the three requirements made at that time have been implemented. The home continues to let us know about things that have happened since our last key inspection through notifications to us and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? There will be no change to the inspection plan and we will do a key inspection by 26 September 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. 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