Latest Inspection
This is the latest available inspection report for this service, carried out on 18th May 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Abbeydale.
Annual service review
Name of Service: Abbeydale The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Claire Williams Date of this annual service review: 2 2 0 5 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 182 Duffield Road Derby DE22 1BJ 01332331182 01332344481 office@willover.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Willover Limited Number of places (if applicable): Under 65 Over 65 0 41 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abbeydale Nursing Home provides 41 places for people over the age of 65 years and is situated in a residential area of Derby city. The property was originally a private dwelling that has been tastefully and extensively converted into the current nursing home. The bedrooms of the people staying in the Home are located across 4 floors. All floors are accessed via a passenger shaft lift and staircase. Four shared bedrooms have ensuite facilities. The home is close to a local park, churches and public houses. It is also on a regular bus route from Derby city centre, which is not far away, which means that all the amenities of the city centre are within easy reach. The charges made for a room at Abbeydale Nursing Home range from £404.00 to £425.00 a week, dependent on the bedroom provided and the needs of any particular person. An additional charge of £100.00 a week is made for those people requiring specialist nursing care, which is paid for by the Health Authority. No Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which was undertaken on 18th July 2008 this included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was comprehensive in detail and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the service is still providing a good service and that they know what further improvements they need to make. We sent out surveys to people and the staff team, but we did not receive any back before we completed this report. The information provided in the AQAA told us that all people are assessed before they move into this service so that people can be assured their needs can be met. The service completes a number of risk assessments in order to ascertain what peoples needs are and to monitor any risks identified. They told us each person has a detailed a care plan which is regularly reviewed to ensure it reflects peoples current needs. The AQAA told us that all staff are instructed during induction about peoples right to privacy and dignity. The staff team have access to regular training opportunities and we were told in the information provided: we strive to ensure that all staff take part in NVQ level 2 qualification pro grammes, and those who wish to can also take part in NVQ level 3 in health and social care. They told us their recruitment procedure is thorough and is based on equal opportunities and the protection of people who live in the home. In the AQAA the service told us their aim is to deliver the highest quality of care at all times to people. They said they continually monitor, and aim to improve the quality of care and standards in the home. The systems they use include: distributing surveys and Annual Service Review Page 3 of 5 questionnaires to individuals, relatives, carers and external practitioners to assess their satisfaction with the service. They review their policies, procedures and the hands on care that is given to people in an attempt to ensure they are up to date with changes in legislation and improvements in care. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17th June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
