Latest Inspection
This is the latest available inspection report for this service, carried out on 7th May 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Abbeygate Rest Home.
Annual service review
Name of Service: Abbeygate Rest Home The quality rating for this care home is: The rating was made on: two star good service 2 2 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Jessop Date of this annual service review: 0 3 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 9 North Street Crowland Lincs PE6 0EG 01733211429 F/P01733211553 bgate3@totaldsl.co.uk broadgatehomes.com Abbeygate Rest Homes Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 31 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abbeygate Care Home is a two storey older building with a purpose built single storey extension. The home is set in its own grounds within walking distance of the centre of the market town of Crowland where there are shops and local facilities. Peterborough and Spalding are seven and ten miles away respectively. There is a small car park to the front of the home and garden areas to the side and rear of the building. The home is on a bus route from Spalding to Peterborough. The bedrooms are single with the exception of three which are shared. The home is one of two homes owned by Broadgate Builders, one of the Directors being the General Manager, who oversees both homes. 2 2 1 0 2 0 0 8 Annual Service Review Page 2 of 6 The current fees range from £410 to a maximum of £480. A copy of the Service User Guide and Statement of Purpose can be obtained from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for since the last key Inspection. This included: - The Annual Quality Assurance Assessment (AQAA), which was sent to us by the service. This is a self assessment that focuses on how well the outcomes are being met for people using the service. - What the service has told us about the things that have happened in the service, these are called notifications and are a legal requirement. - A telephone call to the manager to find out about any further improvements or issues since the AQAA was submitted. - We sent surveys to 10 people who live at the home to find out their views on what it is like to use the service. - We sent 2 surveys to professionals who work with this service. - We sent surveys to 5 staff to get their views about the service. What has this told us about the service? We looked at the information provided on the Annual Quality Assurance Assessment (AQAA). This had been completed by the manager and told us how the peoples needs are being met. The AQAA told us that some improvements have been made in the last 12 months including: Care assessments have been developed to reflect individual needs, preferences and diversity . Risks are identified taking into account service users capacity to make informed choices and their rights to take risks. Carers are now involved in updating care plans and peoples life history is sought and recorded in order to identify individuals interests and preferences. More regular entertainment is being provided. A new manager has been appointed and a new regular supervision and appraisal system has been introduced. Staff have attended training on adult protection and a flow chart has been created so that staff know how to respond to any allegations. Job descriptions have been reviewed and their is a new staff attendance policy. Improvements have also been made to the environment this includes the re-decoration of some bedrooms and the lounge, new carpets have also been fitted. A standing hoist has been purchased to assist people to be moved. Additional hours have been added for the cleaning of the kitchen. We received several comments from service users who said they do most things well, and this home gave me my life back. I am very happy, feel at home. This home and all of the staff are friendly, caring and make me feel safe. Nothing is too much trouble Annual Service Review Page 4 of 6 and staff are always happy and smiling which makes us feel happy. Another person said they look after people well although sometimes I feel rushed when Im eating my dinner. Another person said they look after me and keep me safe and clean. The TV Ariel needs attention. The staff/girls are my family. and the home looks after us very well, I like all the carers that tend to my care needs. We received one comment from a member of staff who said they are good at providing training and access to training via other companies. I think the home fulfils the needs of the residents to the best of its capability and budget. However another member of said they could give more training to new staff who have not done any caring before. More finances should be released for in house goods. We received comments from a health care professional who said everything in my opinion is done very well, I have not had one single problem, neither has any member of our team. Abbeygate is a very well run home, the staff are friendly, capable and caring. The residents appear to be very happy. The staff have high standards in all areas. The service reports that it has not received any complaints in the last 12 months. CQC has not received any complaints about this service. There has been two adult safeguarding investigations however none of the allegations made were substantiated. The manager reported the allegations to CQC at the time. As far as we know, the home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. The service continues to operate well and has shown us that their service continues to provide good outcomes for the people who live there. What are we going to do as a result of this annual service review? The information we have tells us that this service continues to provide good outcomes for the people who live there. We are not going to change our inspection plan as there is nothing to currently indicate that an inspection is required in the immediate future. The next inspection of this service will be based on the Fees and Frequency Regulations (2007) and the assessment of risk. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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