Care Home: Abbotsleigh Care Centre

Annual service review Name of Service: Abbotsleigh Care Centre The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Justine Williams Date of this annual service review: 2 1 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: George Street Staplehurst Kent TN12 0RB 01580891314 01580891697 Abbotsleigh@nellsar.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia Conditions of registration: Nellsar Ltd Number of places (if applicable): Under 65 Over 65 61 0 The maximum number of service users to be accommodated is 61. The registered person may provide the following category/ies of service only: Care home with nursing - (N) to service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Dementia (DE). Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Abbotsleigh is a large detached building situated in a rural area on the outskirts of Staplehurst village. The village has shops, a library, medical centre, pubs and a community centre. There is a railway station and a bus route about half a mile away. The home re-opened in July 2007 following major refurbishment including a large extension. There is one wing for residents who require nursing care and another for those requiring residential care. The home now provides single room accommodation with en suite facilities, and there is a shaft lift enabling access to services users to all parts of the home. There are communal lounges, separate dining Annual Service Review Page 2 of 6 rooms, a sensory room and a hairdressing room. There are mature, well maintained gardens with access for wheelchair users. The Home has a registered manager, a residential manager, head of care, and a team of nurses and carers. The Home also employs an activities co-ordinator, kitchen and domestic staff and a receptionist. The scale of charges at the last inspection range from £400 - £628.60. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the following, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The last inspection report did not make any requirements and only identified one area which could be improved, this was to make risk assessments more detailed. The service has identified areas they wish to improve over the next 12 months, these include increasing the number of hours staff devote to providing activities, improving the garden by building and planting some raised beds, starting a support group for relatives, and putting in further preparation for possible autumn/winter pandemic. People living in the home always tell us that they are happy there. They are particularly pleased with the care and support they receive from the staff, and the quality of the meals. We received comments from staff, health care professionals and relatives. All continue to be very satisfied with the quality of the care. One comment from a relative was They are always patient and kind, and do what they can to help my (relative). A health care professional commented staff treat the residents extremely well and in a very caring manner. Staff working at the home say they receive the support and training they need to carry out their work. Staff and a relative commented that more activities would improve the quality of life of the residents living at the home, as stated above this is an area the manager has stated will be reviewed Annual Service Review Page 4 of 6 in the coming 12 months. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30th October 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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